Customer Success Specialist, SBG
6 days ago
Customer Success Specialist, SBG
Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
This is where you and your skills come in. We're currently looking for a Customer Success Specialist, SBG:
Maintain and grow monthly recurring revenue for RingCentral's most valued customers
Project Management - quarterbacking internal and external initiatives
Develop strong customer relationships and serve in the role of RingCentral trusted partner
Ensure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium RingCentral customers
Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth
Desired Qualifications:
1+ yrs. direct and verifiable enterprise-level customer success experience
At least 2 years related experience in a Customer Service, Technical Support position and at least 1 year experience in Sales catering to B2B accounts
Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals
Inspired by personal, team, and company achievement with a commitment to excellence
Possess that rare blend of technical skills and sales acumen wrapped in a strong customer-centric frame of mind
Strong analytical, problem-solving, and dot-connecting skills with the ability to develop the quick, accurate situational awareness
Enterprise-ready, solution-oriented way of thinking to understand and solve complex customer issues
Experience and comfort interacting with and influencing C-level executives
Ability to lead, handle or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes
Knowledgeable in advanced network troubleshooting and terms including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred
What we offer:
Flexible work arrangement (Hybrid Setup)
Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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