Customer Success Specialist, SBG

6 days ago


Manila, National Capital Region, Philippines RingCentral Full time

Customer Success Specialist, SBG

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

This is where you and your skills come in. We're currently looking for a Customer Success Specialist, SBG:

  • Maintain and grow monthly recurring revenue for RingCentral's most valued customers

  • Project Management - quarterbacking internal and external initiatives

  • Develop strong customer relationships and serve in the role of RingCentral trusted partner

  • Ensure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium RingCentral customers

  • Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth

Desired Qualifications:

  • 1+ yrs. direct and verifiable enterprise-level customer success experience

  • At least 2 years related experience in a Customer Service, Technical Support position and at least 1 year experience in Sales catering to B2B accounts

  • Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals

  • Inspired by personal, team, and company achievement with a commitment to excellence

  • Possess that rare blend of technical skills and sales acumen wrapped in a strong customer-centric frame of mind

  • Strong analytical, problem-solving, and dot-connecting skills with the ability to develop the quick, accurate situational awareness

  • Enterprise-ready, solution-oriented way of thinking to understand and solve complex customer issues

  • Experience and comfort interacting with and influencing C-level executives

  • Ability to lead, handle or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes

  • Knowledgeable in advanced network troubleshooting and terms including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred

What we offer:

  • Flexible work arrangement (Hybrid Setup)

  • Comprehensive HMO package (medical and dental)

  • Personal Time Off Leaves

  • Quarterly Performance Bonus

  • Employee Assistance and Wellness Programs

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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