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Customer Success Coach

1 week ago

Manila, National Capital Region, Philippines Spocket Full time

Succeeding in e-commerce requires more than just great products – it demands top-notch customer experiences. As a Customer Success Specialist at Spocket, you'll play a crucial role in shaping our users' experiences and helping them grow their businesses.

Our ideal candidate is passionate about working with people, possesses excellent communication skills, and is a self-starter who enjoys multitasking and taking ownership of contributions.

Key responsibilities include:

  • Providing exceptional customer service and support through email, chat, and phone
  • Collaborating with cross-functional teams to escalate bugs and product issues
  • Gathering user feedback to inform product development and growth strategies
  • Developing expertise in our software to effectively communicate its value to users