Spanish Speaking Customer Service Representative

1 day ago

Angeles City, Central Luzon, Philippines beBeeBilingual Full time ₱150,000 - ₱250,000
Job Overview

Are you a customer service enthusiast looking to grow your career in a dynamic and innovative company? We are seeking a highly skilled and motivated Spanish Bilingual Call Center Associate to join our team and provide exceptional support to our clients.

This role is an exciting opportunity to work with a talented team of professionals who share your passion for delivering outstanding customer experiences. As a Spanish Bilingual Call Center Associate, you will be responsible for attending to inbound/outbound calls, providing support through various channels like phone, email, chat services, and helping customers with their queries and concerns.

To succeed in this role, you must possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have the ability to multitask and prioritize tasks effectively.

Key Responsibilities
  • Customer Service: Receive inbound and outbound calls in a courteous, timely, and professional manner, listen, understand customer needs, and resolve any concerns.
  • Call Handling: Follow the processes of the Client program, perform all tasks in a courteous and professional manner, utilize systems and technology to complete tasks, and follow all required scripts, policies, and procedures.
  • Problem Solving: Utilize knowledge base and training to accurately answer customer requests, escalate customer concerns with the managerial team, ensure first call resolution through problems solving and effective call handling, and attend meetings and training to stay up-to-date on changes to program knowledge, systems, and processes.
Requirements

We are looking for a highly motivated and dedicated individual who possesses the following qualities:

  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • The ability to read and speak fluent Spanish and English.
  • 6 months voice, email, and chat support call center experience as a Spanish Agent.
  • Excellent organizational, written, and oral communication skills.
  • Familiarity with a computer, Windows PC applications, and ability to learn new and complex computer system applications.
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • The ability to type swiftly and accurately (40+ words a minute with 95% accuracy).
  • Grammar Assessment passing score > 85%
  • Excellent comprehension skills score > 90%
  • Knowledge of CRM platforms will be advantageous.
  • The ability to evaluate, troubleshoot, and follow-up on customer issues.
  • An aptitude for conflict resolution, problem solving, and negotiation.
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • Flexibility to work in shifts, including weekends and holidays.
Benefits

At our company, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. What you can expect from us includes:

  • Competitive salary based on experience.
  • Full salary pay upon training.
  • Free meal during training.
  • Medical and dental coverage.
  • Career growth and learning opportunities.

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