Customer Service Representative

1 day ago

Cebu City, Central Visayas, Philippines beBeeCommunication Full time ₱100,000 - ₱120,000

We are seeking a skilled Bilingual Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, both written and verbal, in English and Spanish.

Job Description:

As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to clients in both English and Spanish. You will manage inbound and outbound calls, respond to customer inquiries, and resolve issues in a timely and professional manner.

Responsibilities:

  • Manage inbound and outbound calls in both English and Spanish.
  • Provide clear and accurate communication across both languages.
  • Assist customers with billing inquiries, account updates, and general support.
  • Document customer interactions with precision and attention to detail.
  • Escalate complex issues to the appropriate teams when necessary.
  • Achieve daily and monthly performance targets.

Requirements:

To be successful in this role, you must have:

  • Fluency in English and Spanish (spoken and written).
  • Strong listening and interpersonal communication skills.
  • Ability to work flexible shifts, including weekends and holidays.
  • Excellent attention to detail and organizational abilities.

Benefits:

As a valued member of our team, you can expect:

  • HMO coverage plus a dependent.
  • Dental coverage.
  • Free meal during training.
  • Career growth and learning.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection, fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Sharpen your social skills while meeting awesome people and making new friends.
  • Plus, more in-office rewards, raffles, recognition gifts, and treats.

Work Environment:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Why Choose Us:

At our company, we value our employees and strive to create a positive and supportive work environment. We offer competitive compensation and benefits packages, as well as opportunities for growth and development.

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