Customer Service Representative

1 week ago

Angeles City, Central Luzon, Philippines MVP Asia Pacific Inc. Full time ₱200,000 - ₱250,000 per year

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVPs build rapport with clients to help them scale ridiculously fast.

Are you hungry for growth, passionate about learning and looking for a fun working environment? We got you Join our growing team of MVPs

We are looking for top talents who can effectively deliver excellent support to our valued Clients.

We offer learning opportunities, career growth, and work-life balance.

Customer Service Representative (Onsite)

Job Description:

  • Manage large amounts of incoming calls, messages and email enquiries from multiple email and social media avenues, helping customers and health professionals.
  • Answer detailed product and service questions.
  • Identify and fulfill customer needs to achieve satisfaction.
  • Handle complaints, providing appropriate solutions and alternatives as directed.
  • Keep records of customer interactions, processing customer accounts and documenting data and historical events in spreadsheets.
  • Compile reports on overall customer satisfaction.
  • Aid dispatch officers and division managers where required to fulfill customer enquiries and orders.
  • Guarantee a positive customer experience and outcome in an efficient, timely manner.
  • Report any issues/system inconsistencies to the Division Manager.
  • Process refunds, returns, product faults, and any other communication/correspondence required.
  • Provide customers and/or health professionals (if authorized) with information about products and company services.
  • Update spreadsheets and record keeping for interactions, complaints, and resolutions.
  • Work as a team, taking and giving feedback to improve company approach.
  • Monitor social media platforms and respond to comments/questions.

Qualifications:

  • Proven experience in the same role or any related.
  • Proficiency in MS Office and CRM software.
  • Ability to stay calm during customer interactions and clearly vocalize instruction to support the company.
  • Have an empathetic approach.
  • Motivated, goal-oriented, and collaborative.
  • Comfortable working in a fast-paced, high-pressure environment.
  • Strong attention to detail.
  • Ability to speak and write in English fluently and confidently.
  • Can work flexible hours.

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