Work-from-Home Customer Service Representative

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

Unlock a fulfilling career with our Work-at-Home Bilingual Call Center Agent opportunity.

As a key member of our team, you will play a vital role in delivering exceptional customer service across phone, email, and chat. You'll handle both inbound and outbound communications, resolve customer concerns, and provide accurate information while working from the comfort of your home.

Our ideal candidate is fluent in Spanish and English, empathetic, detail-oriented, and committed to creating positive customer experiences.

Key Responsibilities:

  • Manage inbound and outbound calls with professionalism and empathy.
  • Assist customers via phone, email, and live chat, ensuring timely and accurate responses.
  • Understand customer needs and resolve issues efficiently.
  • Research internal systems to locate missing information and collaborate with other departments as needed.
  • Follow client-specific scripts, policies, and procedures.
  • Use technology platforms to complete tasks and maintain accurate records.
  • Escalate unresolved concerns to supervisors when necessary.
  • Ensure first-contact resolution through effective problem-solving.
  • Maintain confidentiality and comply with data protection standards.
  • Stay current with training materials, system updates, and program changes.
  • Meet attendance and scheduling expectations.
  • Support additional duties as needed to meet business goals.

Candidate Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • Strong problem-solving, conflict resolution, and negotiation skills.
  • Ability to multitask, self-manage, and adapt to change.
  • Reliable with consistent attendance and punctuality.
  • Flexibility to work shifts, including weekends and holidays.
  • Team-oriented with excellent interpersonal skills.

Benefits:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Conditions of Employment:

  • Must be authorized to work in the country where the job is based.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, or any other protected characteristic.

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