Spanish Speaking Healthcare Associate

2 weeks ago

LapuLapu City, Central Visayas, Philippines West Point Communication Center Full time ₱150,000 - ₱250,000 per year

About the role

West Point Communication Center is seeking a Spanish Speaking Healthcare Associate to join our customer service team based in Lapu-Lapu City, Cebu. This is a full-time position where you will be responsible for providing exceptional customer service to our Spanish-speaking clients in the healthcare sector.

What you'll be doing

  • Responding to inbound calls and messages from Spanish-speaking customers
  • Providing accurate information and support on healthcare-related enquiries
  • Handling customer complaints and queries in a professional and empathetic manner
  • Updating customer records and documentation in our internal systems
  • Collaborating with other team members to ensure efficient and seamless customer service
  • Contributing to the continuous improvement of our customer service processes

What we're looking for

  • Fluency in both Spanish and English, with excellent communication skills
  • Experience working in a customer service or call centre environment, ideally in the healthcare industry
  • Strong problem-solving and decision-making abilities
  • Proficiency in using computer systems and office software
  • Passionate about delivering exceptional customer service
  • Ability to work in a fast-paced, dynamic environment

What we offer

At West Point Communication Center, we are committed to creating a supportive and inclusive work environment. We offer a range of benefits including competitive salary, comprehensive health insurance, and opportunities for career development. We also prioritize work-life balance, with flexible working arrangements and a range of wellness initiatives available to our employees.

About us

West Point Communication Center is a leading provider of customer service solutions in the healthcare industry. We pride ourselves on our commitment to excellence, innovation, and delivering exceptional service to our clients. With a team of dedicated and talented professionals, we are constantly striving to find new ways to improve the customer experience and drive positive outcomes for our healthcare partners.

If you are excited about the prospect of joining our team and contributing to our continued success, we encourage you to apply now.

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