Bilingual Customer Service Representative

18 hours ago

Angeles City, Central Luzon, Philippines beBeeMultitasking Full time ₱100,000 - ₱120,000
Customer Service Role

This customer service role is an exciting opportunity to deliver exceptional experiences to diverse clients across multiple communication channels.

As a Spanish Bilingual Call Center Associate, you will be responsible for resolving inquiries, troubleshooting issues, and ensuring a seamless customer experience in both Spanish and English.

The ideal candidate will be empathetic, responsive, and thrive in a fast-paced environment. You will have the opportunity to grow with a team that values your skills and dedication.

To succeed in this role, you must possess strong written and verbal communication skills, as well as the ability to multitask and adapt to change.

Key Responsibilities:
  • Handle inbound and outbound calls with professionalism and empathy.
  • Respond to customer inquiries via phone, email, and chat.
  • Understand customer needs and provide accurate, timely solutions.
  • Research internal systems to resolve issues and coordinate with other departments as needed.
  • Follow client-specific processes, scripts, and compliance protocols.
  • Use technology platforms to manage accounts and document interactions.
  • Escalate unresolved concerns to the appropriate team or supervisor.
  • Ensure first-contact resolution through effective problem-solving.
  • Stay current with training materials, system updates, and product knowledge.
  • Maintain confidentiality and protect customer data.
  • Meet attendance, schedule, and performance expectations.
Requirements:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • Strong problem-solving, conflict resolution, and negotiation skills.
  • Ability to multitask, self-manage, and adapt to change.
  • Reliable with consistent attendance and punctuality.
  • Flexibility to work shifts, including weekends and holidays.
  • Team-oriented with excellent interpersonal skills.

  • Bilingual Key Customer Service Representative

    15 hours ago

    Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱45,000 - ₱55,000

    Key Customer Service Representative RoleWe are seeking a highly skilled and motivated individual to join our team as a bilingual customer service representative.The ideal candidate will possess excellent communication skills, both written and verbal, and be fluent in both English and Spanish. Responsibilities include handling inbound and outbound calls,...

  • Bilingual Customer Service Representative

    18 hours ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000

    Customer Service Representative OpportunityWe are seeking a highly motivated and dedicated individual to join our customer service team as a Work-at-Home Bilingual Spanish Call Center Agent. As a key member of the team, you will play a vital role in delivering exceptional customer experiences across phone, email, and chat.This is an excellent opportunity for...

  • Bilingual Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines CallTek, Inc. Full time

    OverviewWe\'re looking for a Bilingual Customer Service Representative fluent in English and Spanish who thrives in a fast-paced environment and loves helping people. This role requires clear communication, empathy, and a strong understanding of customer service systems. You\'ll be a key point of contact, ensuring customer satisfaction and building trust...

  • Bilingual Customer Service Agent

    16 hours ago

    Mandaue City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,200,000

    Bilingual Call Center Representative Job Description We are seeking a highly motivated and dedicated individual to join our team as a Bilingual Call Center Representative. This role involves managing inbound and outbound calls in both Spanish and English, providing clear and accurate communication across both languages, and assisting customers with billing...

  • Bilingual Customer Service Representative

    19 hours ago

    Mandaue City, Central Visayas, Philippines beBeeCustomer Full time ₱500,000 - ₱1,000,000

    Role Overview">This role involves working in a dynamic team environment, handling inbound and outbound calls in English and Spanish. Key Responsibilities:Translate and communicate effectively across both languages.Assist customers with billing, account updates, and general inquiries.Maintain accurate records of customer interactions.Escalate complex issues...

  • Customer Service Representative

    22 hours ago

    Angeles City, Central Luzon, Philippines beBeeService Full time ₱900,000 - ₱1,200,000

    Customer Service Representative RoleAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our sales department, this individual will be responsible for converting incoming calls into sales opportunities, responding to web-based leads, and managing complex calendar...

  • Customer Service Representative

    19 hours ago

    Angeles City, Central Luzon, Philippines beBeeCustomerService Full time ₱20,000 - ₱25,000

    Customer Service Representative OpportunityWe are seeking a highly skilled and experienced customer service professional to fill this key role.Key ResponsibilitiesProcess import bookings and coordinate customer orders with overseas agents, ensuring timely and accurate delivery.Communicate effectively with customers, service providers, airlines, shipping...

  • Customer Service Representative

    21 hours ago

    Angeles City, Central Luzon, Philippines beBeeCustomerService Full time ₱80,000 - ₱100,000

    Job Title: Customer Service Representative">At our company, we are looking for a skilled and enthusiastic customer service representative to join our team. This is an exciting opportunity to provide top-notch customer service and support to our clients.">Job DescriptionWe are seeking a highly motivated and organized individual who can effectively communicate...

  • Customer Service Representatives

    1 week ago

    Angeles City, Central Luzon, Philippines Q2hrsolutions Full time $1,500 - $2,000 per year

    About the job Customer Service Representatives Customer Service Representatives Location: Business Center 4 & 5, Philexcel Business Park, Manuel Roxas Highway, Clark Freeport Zone, Angeles City, Pampanga, 2009, PhilippinesAccount Type: International and LocalEmployment Type: [Full-Time] Job Summary: We are looking for a highly motivated and...

  • Customer Service Representative

    1 week ago

    Angeles City, Central Luzon, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱18,000 - ₱27,000 per year

    Customer Service RepresentativeVIRTUAL PROCESSLocation: SM CLARK PampoangaStart Date: Aug 25, 2025Salary: Php 18,000 up to 27,000Job Description:As a Customer Service Representative, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring their experience with our brand is positive. This is a...