
Customer Support Professional
16 hours ago
SafetyCulture is an international tech scale-up that creates SaaS solutions empowering front line workers to drive operational excellence and take ownership of their safety and wellbeing.
We are looking for a Customer Support Professional who will champion our high standard of excellence by helping customers get the most out of iAuditor, our flagship software.
Responsibilities- Respond to customer concerns through chat, email, and calls based on protocol and current metrics.
- Document customer inquiries accurately, completely, and compliantly with our quality framework.
- Educate customers about SafetyCulture and iAuditor features, providing product updates that concern customer experience.
- Walk customers through installation difficulties and provide basic troubleshooting.
- Arm customers with product knowledge and technical know-how to make them self-sufficient iAuditor champions.
- Research relevant information using SafetyCulture-approved resources.
- Ability to simplify complex steps and instructions for customers.
- Ability to determine problem sources and find effective solutions.
- Ability to analyze, assess, and improve thinking processes and communicate clearly.
- Doing the right thing in all circumstances.
- Talking to people and solving problems - this could be your thing.
- Fresh graduates from business and communications-related courses are welcome and highly encouraged to apply.
We have a hybrid work set-up, quarterly shifting schedule, and various perks. We respect and appreciate diversity among our team members.
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