Remote Customer Success Specialist

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCare Full time ₱1,200,000 - ₱2,000,000
Job Title:

Customer Service Advocate

About the Role

This position involves being the initial point of contact for clients seeking mental health therapy. You will be responsible for providing helpful, caring, and professional support through inbound calls and emails.

You will reach out to clients on our waitlist and guide them toward scheduling therapy sessions. Your tasks will also include collecting basic information from clients, such as demographics and insurance details, to match them with the right provider.

You will accurately record client details in our systems and build trust and rapport with clients through empathy and clear communication. Additionally, you will receive hands-on training to introduce and promote our services to individuals, clinics, and companies.

Requirements
  • Strong English communication skills (spoken and written)
  • 1–2 years' experience in customer service, call center, or BPO work
  • A friendly, patient, and professional approach with clients—even when they are in distress
  • Tech-savvy and comfortable learning new tools (Google Workspace, CRM/EHR systems, etc.)
  • Reliable, self-motivated, and able to work independently in a remote setting
Benefits
  • Annual paid time off
  • Paid US holidays
  • Paid birthday off
  • Monthly health stipend
  • Performance-based bonus opportunities

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