Remote Customer Support Specialist

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Job Overview

A Customer Support Specialist role has become available within our organization.

We are a remote, AI software and compliance operations platform startup that helps customers build, document, automate, and track recurring workflows.

Our mission is to make work efficient, enjoyable, and error-free for teams worldwide. We value collaboration, flexibility, and asynchronous communication among our diverse global team members.

We are seeking a skilled Customer Support Level 1 Specialist to join our Support & Success team. This specialist will be the primary point of contact between our organization and customers from various backgrounds and industries.

The working hours for this position are 8am-5pm UTC+8.

Responsibilities
  • Respond to customer inquiries via phone, email, and live chat.
  • Provide expert advice on using our software to meet customers' needs.
  • Track customer interactions in our CRM system.
  • Assist prospects during their trial period to ensure they understand our product functionality.
  • Serve as a conduit for customers to communicate product and feature requests to our Product Managers.
  • Collaborate with our Customer Success Managers to handle large customer accounts.
  • Contribute to our knowledge base by creating helpful articles and guides.
  • Deliver product demos to prospects and onboard new customers.
Requirements
  • A minimum of 1-2 years of experience in customer-facing roles, preferably in SaaS.
  • Excellent written and verbal communication skills, including fluency in English.
  • An attention to detail and a commitment to delivering high-quality customer experiences.
  • A passion for building and maintaining strong relationships with remote customers.
  • A growth mindset and self-motivated approach to learning and development.
  • Familiarity with technology, including CRM systems like Salesforce and support tools like Intercom.
  • Availability to work 8am-5pm UTC+8.
What We Offer
  • An unlimited PTO policy allowing you to take time off when needed.
  • Regular company-wide meetings and social events.
  • Equity participation in our company's success.
  • Generous health insurance for employees and their families.

We are an equal-opportunity employer committed to diversity, equity, and inclusion.

We strive to create a safe and welcoming work environment for all employees.

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