Tech-Savvy Customer Support Professional

2 days ago

Lipa City, Calabarzon, Philippines beBeeCustomer Full time $6,600 - $8,400
Support Specialist Role

We are seeking a skilled and tech-savvy Support Specialist to join our dynamic team. As a key member of our operations team, you will be responsible for delivering exceptional technical and administrative support to our agents and clients.

You will serve as the primary point of contact for platform assistance via live chat, email, and phone using tools like Intercom, Dialpad, and Salesforce. Your expertise will help resolve issues efficiently and provide high-quality support to ensure client satisfaction.

This is an excellent opportunity for a self-motivated and customer-focused individual who enjoys learning independently and can manage multiple communication channels at once.

  • Serves as the first point of contact for agents, brokers, and clients seeking platform assistance via chat, email, and phone using tools like Intercom, Dialpad, and Salesforce.
  • Troubleshoots Issues: Assists users with basic troubleshooting (e.g., browser compatibility, password resets, connectivity issues)
  • General Support: Guides users through platform challenges and self-learn tools to stay one step ahead.
  • Escalation Cases: May assist with testing and researching issues before they become problems.

To succeed in this role, you should have strong written and verbal English skills, be comfortable multitasking across chat, email, and task tools, and be quick to learn new systems and troubleshoot on your own. You will work a flexible schedule between 8 AM – 10 PM ET, including weekends.

This role offers competitive compensation with clear growth potential based on performance, fully remote work with long-term opportunities, and a collaborative, high-performing team that values your input and autonomy.

Required Skills and Qualifications

To be successful in this role, you will need:

  • 2+ years of customer support or technical experience
  • Experience in live chat or tech support environments
  • Strong written and verbal English skills
  • Comfortable multitasking across chat, email, and task tools
  • Quick to learn new systems and troubleshoot on your own
  • Organized, reliable, and detail-oriented
Benefits

We offer:

  • Competitive compensation with clear growth potential based on performance
  • Fully remote work with long-term opportunities
  • A collaborative, high-performing team that values your input and autonomy

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