Support Service Professional
1 day ago
We are seeking a tech-savvy and customer-oriented professional to provide first-level support for technical issues in our contact center.
As a Technical Support Representative, you will assist customers with troubleshooting, product setup, and technical inquiries across various platforms.
Key Responsibilities:- Respond to technical support calls, emails, or chats from customers.
- Troubleshoot hardware, software, and connectivity issues.
- Guide customers through step-by-step solutions and product configurations.
- Escalate unresolved issues to higher-level support or engineering teams.
- Document all interactions and solutions in the ticketing system.
- Maintain up-to-date knowledge of products, services, and system updates.
- Meet performance targets related to resolution time, customer satisfaction, and accuracy.
All positive, driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated individuals who possess the following qualities:
- Must be 18 years and older
- High school Diploma/GED
- 1–2 years of technical support or IT helpdesk experience in a contact center.
- Strong knowledge of operating systems, browsers, and common software.
- Excellent communication and customer service skills.
- Fluent in English and Spanish
- Ability to explain technical concepts in simple terms.
- Diploma or degree in IT, Computer Science would be a plus
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