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Client Success Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines Tier1usa Full time
Job Description

Join us at Tier1usa and take advantage of a unique opportunity to amplify your impact through strategic partnership management.

At Tier1usa, we pair driven individuals and businesses with exceptional EAs and provide ongoing support to help them achieve their goals. As a Client Partnership Manager, you'll be instrumental in fostering and maintaining partnerships that drive growth and innovation within our organization.

Key Responsibilities
  1. Foster Long-Term Partnerships: Develop and maintain strong relationships with clients and partners to drive business growth and innovation.
  2. Negotiate Collaborative Agreements: Use negotiation skills to establish mutually beneficial agreements between Tier1usa and its clients.
  3. Leverage Operational Expertise: Combine operational knowledge with client relationship management to optimize processes and enhance client satisfaction.
  4. Drive Business Growth: Analyze market trends and identify opportunities to collaborate and grow Tier1usa's presence in the market.
  5. Mentor and Train Team Members: Provide resources, training, and support to EA team members to ensure they deliver high-quality services.
Requirements and Qualifications
  • Minimum 2 years of experience interfacing with foreign stakeholders, preferably American.
  • Strong coaching skills and a dedication to professional development.
  • 2 years people handling experience in a managerial capacity
  • Excellent English communication and presentation abilities.
  • Proficiency in building skills and growing talent through individualized development plans.
  • Skilled in cross-functional stakeholder management and employee performance management.
  • Ability to conduct root-cause analysis (RCA) and create action plans based on findings.
  • Willingness to work night shifts and rotating schedules.
  • Proven track record in partnership management and business development.
  • Exceptional negotiation and contract management skills.
  • Strong strategic thinking abilities, with a focus on market trends and collaboration opportunities.
Why Work with Us?

Tier1usa offers a dynamic work environment, competitive compensation, and opportunities for growth and professional development. Our commitment to diversity, equity, and inclusion creates a workplace where everyone feels valued and empowered to contribute their unique perspectives and talents.