Senior Customer Experience Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerEngagement Full time ₱720,000 - ₱1,240,000
Customer Engagement Manager

About Us

We are a forward-thinking organization on a mission to empower women and inspire self-confidence. With a strong presence in Southeast Asia, we have expanded into international markets, driven by our commitment to delivering exceptional customer experiences.

Founded in 2010, we are proud to be a female-founded company with a diverse leadership team. Our success has been recognized through strategic investments, including a US$50M Series C round in 2021.

We are seeking a highly motivated Customer Engagement Manager to lead our CRM strategy. Reporting to the Director of Marketing, you will play a key role in driving customer engagement, retention, and loyalty through data-driven campaigns, platform optimization, and cross-functional collaboration.

Key Responsibilities
  • Develop and execute a comprehensive CRM strategy across channels (e.g. lifecycle email, Whatsapp)
  • Analyze customer data and campaign performance to uncover insights and optimize communications
  • Manage vendor partnerships and lead platform evaluations to power advanced segmentation & automation
Requirements
  • Customer-obsessed with a passion for creating impactful brand-building experiences
  • Experience managing a loyalty or membership program in retail or e-commerce
  • Hands-on experience with CRM tools and marketing automation programs
Benefits
  • Flexible work arrangement with remote work options
  • Comprehensive corporate insurance and staff wellness programs
  • Learning and career development opportunities
What We Offer
  • Generous staff discount off products
  • Corporate partnerships with various companies
  • Employee recognition and peer-to-peer recognition platform

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