Customer Experience Manager

6 days ago

Sorsogon, Bicol, Philippines beBeeSuccess Full time ₱720,000 - ₱1,080,000
Overview

Maximize customer experience through strategic initiatives and exceptional communication.

Award-winning organization provides network, voice services, and IT security solutions to global corporations. Our innovative platform revolutionizes the IT industry by tackling problems created by competitors.

Join a team of experts who are laser-focused on helping employees surpass their career goals. Enjoy flexible time off, fun events at cool locations, and employee referral bonuses.

Seniority level: Mid-Senior level, Employment type: Full-time, Job function: Other, Industries: Software Development

Gain a broad understanding of our products, technology, software, and game-changing support methodology. Leverage powerful proprietary software tools for regular customer communication, positioning us to grow partnerships with mid-market and enterprise customers.

Implement strategic initiatives in cooperation with leadership that identify opportunities for product cross-selling. Manage proprietary CommandLink software tools including CRM, quote tool, sales play automation tool, and KPI dashboards.

4-year college degree or equivalent experience required. Quantifiable track record of success in enterprise customer account management over a customer life-cycle of deployment, installation, upsell, and retention/renewal. 3-5+ years of experience selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network and Internet Service, Managed Services and Software.

Cultivate strong Excel, MS Office, and computer software skills. Positive, likeable, calm, and persuasive personality with negotiation skills. Self-motivated drive with zero outgoing call reluctance. Ability to meet deadlines and maintain composure under pressure.

Why you'll love this role:

  • Room to grow at a high-growth company
  • An environment that celebrates ideas and innovation
  • Your work will have a tangible impact
  • Flexible time off
  • Fun events at cool locations
  • Employee referral bonuses

  • Customer Experience Manager

    6 days ago

    Sorsogon, Bicol, Philippines beBeeTechnical Full time $90,000 - $105,000

    The role of Team Lead, Technical Support involves overseeing a team to ensure seamless support for users and continuous improvement.Key Responsibilities:Manage time effectively to balance leadership duties with case work.Lead by example in case quality and mentor junior staff.Proactively address user concerns, ensuring problem resolution and customer...

  • Customer Experience Manager

    6 days ago

    Sorsogon, Bicol, Philippines beBeeRetention Full time $90,000 - $120,000

    About Our Retention RoleWe're seeking a dedicated professional to spearhead our email, SMS, and loyalty initiatives. This position entails designing automated customer journeys, fostering VIP engagement, driving membership growth, and cultivating customer advocacy.Key Responsibilities:Develop and implement lifecycle marketing strategies that boost customer...

  • Customer Experience Professional

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerExperience Full time ₱2,500,000 - ₱4,000,000

    Customer Experience RoleOur company is seeking a highly skilled and dynamic Customer Experience Fellow to join our team. This individual will play a key role in adhering to customer inquiries based on urgency and complexity.Support customers via direct chat with users or phone.Respond to all messages within agreed service level agreements (SLAs).Follow all...

  • Customer Experience Lead

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerSuccessManager Full time ₱3,500,000 - ₱5,500,000

    About our companyWe are a start-up that combines corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations.Our team is seeking an experienced Customer...

  • Customer Experience Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱4,000 - ₱6,000

    Seeking a detail-oriented Customer Service Representative to provide exceptional customer experiences and support customers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.Key ResponsibilitiesSupport Customers: Assist shoppers with inquiries, orders, returns, and refunds.Product Guidance: Provide personalized product...

  • Customer Experience Leader

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCommunication Full time $60,000 - $90,000

    About UsWe specialize in delivering exceptional customized products and experiences, empowering individuals to unleash their creativity. Our mission is to provide seamless interactions via our expert team and cutting-edge systems.As a global entity, we prioritize fostering a collaborative culture that values intellectuality, self-motivation, effective...

  • Customer Experience Liaison

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerService Full time $12,000 - $24,000

    As a key player in our customer-facing team, you will be responsible for ensuring that our customers receive exceptional service.About the RoleThis is an exciting opportunity to work with a talented team and contribute to our goal of delivering outstanding customer experiences.The ideal candidate will have excellent communication skills, be proactive in...

  • Customer Experience Champion

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time $5,500 - $8,000

    Job OverviewCreate exceptional customer experiences with sharp communication skills and attention to detail.Key ResponsibilitiesHandle customer calls with professionalism and focus on solutions.Provide knowledgeable support for luxury products.Use CRM tools to manage customer interactions efficiently.Collaborate using Slack and GSuite for smooth internal...

  • Customer Experience Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time $5,000 - $10,000

    Job DescriptionAs a Virtual Assistant for Customer Support, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.This key role will involve working with customers to resolve their concerns, providing product or service information, and collaborating with client teams to improve support processes.Key...

  • Customer Experience Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeService Full time ₱778,050 - ₱1,046,675

    About This RoleThe primary goal of this position is to conduct thorough evaluations of customer service operations, analyze performance metrics, and provide actionable insights to enhance the overall customer experience.This role focuses on ensuring that customer interactions are consistently monitored, measured, and optimized in alignment with...