Customer Service Expert

16 hours ago

San Fernando, Central Luzon, Philippines beBeeQuality Full time ₱3,000,000 - ₱6,000,000
Job Overview

This is a unique opportunity to join an esteemed team of professionals in the sales and customer service industry. As a Call Quality Coach, you will play a pivotal role in fostering long-lasting relationships with clients through top-notch call and email assessments, coaching sessions, reporting, and training suggestions.

Main Responsibilities
  • You will conduct quality assessments of sales and service calls and emails.
  • Facilitate feedback and coaching sessions with clients, empowering them to reach their full potential.
  • Deliver induction and training sessions remotely and in person, ensuring seamless onboarding and development.
  • Contribute to training strategy and deliverables, aligning with organizational goals.
  • Build client rapport and identify improvement opportunities, driving business growth and excellence.
  • Recognize and act on sales opportunities, leveraging your expertise to drive revenue.
  • Participate in team meetings and calibration sessions, fostering collaboration and knowledge sharing.
Key Qualifications
  • At least 3 years of experience in sales/customer service roles.
  • 5+ years in leadership or coaching roles, with a proven track record of success.
  • Experience assessing inbound and outbound calls and emails, with a keen eye for detail.
  • SME business environment experience, with a deep understanding of operations.
  • Exceptional communication skills, with the ability to adapt to diverse learning styles.
  • A demonstrated passion for supporting team members and fostering collaboration.
  • A strong commitment to integrity in all client interactions and feedback processes.
  • A customer-centric work ethic focused on delivering value and satisfaction.
  • Proficient in Microsoft Suite, with expertise in productivity tools.
  • Excellent time management skills, with the ability to prioritize tasks and meet deadlines.
About Us

We are a dynamic organization that values innovation, creativity, and teamwork. Our mission is to provide exceptional services to our clients, while fostering a healthy and supportive work environment.

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