Virtual Dental Office Support Specialist

6 days ago


Cebu City, Central Visayas, Philippines Vital Virtuals Global HR Solutions LLC Full time
Job Overview

We are seeking a highly skilled Virtual Dental Receptionist to join our team at Vital Virtuals Global HR Solutions LLC. As a key member of our support staff, you will play a vital role in ensuring the smooth operation of our dental offices across the US.

About Us

Vital Virtuals is dedicated to providing top-tier virtual support services to dental practices. We specialize in enhancing efficiency by offering skilled virtual assistants who help manage patient interactions, scheduling, and administrative tasks.

Key Responsibilities:
  • Manage and update patient records in Dentrix or other Dental EMR/EHR systems with accuracy and confidentiality.
  • Schedule and confirm patient appointments, including follow-ups and recall appointments.
  • Handle patient inquiries and provide exceptional customer service via phone, email, and messaging platforms.
  • Coordinate with the dental team to manage patient flow and ensure a seamless virtual check-in and check-out process.
  • Assist with insurance verification and billing inquiries as needed.
  • Maintain organization and prioritize tasks to ensure efficient operation of the dental practice.
  • Perform other administrative tasks as required to support the dental office.
Qualifications:
  • Minimum 2 years of hands-on experience as a virtual dental assistant or in a similar role within a dental office.
  • Proficiency in using Dentrix/Eagle Soft/Open Dental medical records system.
  • Strong understanding of dental terminology, procedures, and best practices.
  • Strong customer service skills and a patient-centric approach.
  • Reliable internet connection and a quiet workspace conducive to handling patient calls and tasks.
Benefits:

We offer an attractive compensation package, including hourly pay of $5 for the first 6 months, increasing to $6 per hour after probation, as well as HMO benefits after 6 months of employment. Our Virtual Dental Receptionist role also provides opportunities for professional growth and development in the field of virtual support services.

Technical Requirements:
  • Operating System: Windows 10 Pro at 32/64-bit - Genuine CPU: Intel Core i5 8th gen and above or AMD equivalent.
  • Memory: At least 8GB RAM.
  • Power Backup (Power pack): It's recommended to have a gasoline-powered generator able to support a laptop for at least 4 hours in case of power outage.
  • Internet subscription/speed: At least 50 Mbps (DSL/Fiber only); LTE connection not accepted.
  • Headset w/ mic (Recommended: Plantronics Audio 628 Stereo USB Headset).
  • Webcam: HD 720p/1080p (Recommended: A4Tech PK-910H).
  • External monitor screen, 17,19 or 22 inch in size.


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