Current jobs related to Customer Success Associate - Cebu City, Central Visayas - QIMA

  • Customer Success Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Momentive Software Full time

    We are seeking a Customer Success Associate to join our team.Job OverviewThe Customer Success Associate develops relationships with smaller to mid-sized clients in order to increase revenue. To empower customers to achieve their goals through smart utilization of our software, which in turn ensures loyalty and a high rate of retention and expansion.Key...

  • Customer Success Associate

    7 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    We are seeking a talented and driven Sales Admin Associate to join our sales team. In this role, you will be responsible for managing customer relationships, creating sales materials, and analyzing market data using RP Data.About the RoleYou will work closely with our sales team to ensure seamless sales operations, from managing customer information to...

  • Customer Success Engineer

    6 days ago

    Cebu City, Central Visayas, Philippines AvePoint Full time

    AvePoint Cebu, Central Visayas, PhilippinesCustomer Success EngineerAvePoint Cebu, Central Visayas, Philippines4 weeks ago Be among the first 25 applicantsDo you have a strong passion for technical enablement and problem solving? Does the idea of being a trusted technical resource excite you? We are seeking a highly motivated individual who is interested in...

  • Customer Success Associate

    2 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    Key ResponsibilitiesDevelop strong relationships with clients to understand their business goals and objectivesThis role requires excellent communication and problem-solving skills, as well as a passion for delivering exceptional customer service.

  • Customer Success Specialist

    4 weeks ago

    Cebu City, Central Visayas, Philippines Momentive Software Full time

    We are seeking a Customer Success Specialist to join our growing teamPosition OverviewThe Customer Success Specialist develops relationships with smaller to mid-sized clients in order to increase revenue. To empower customers to achieve their goals through smart utilization of our software, which in turn ensures loyalty and a high rate of retention and...

  • Customer Support Associate

    2 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    Job SummaryWe are seeking a skilled Customer Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, addressing complaints, and processing orders in a fast-paced environment.Main Responsibilities:Assist customers with questions and concernsRespond to customer complaints...

  • Global Customer Success Associate

    24 hours ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    Job Title">Customer Support Specialist">Description">We are seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our customer support squad, you will be responsible for guiding and supporting users with their interactions on our platform.">About the Team">You will be part of a dynamic and diverse team, where...

  • Customer Success Representative

    3 weeks ago

    Cebu City, Central Visayas, Philippines Boundless Immigration Full time

    5 days ago Be among the first 25 applicantsAbout Boundless ImmigrationWe're a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families through their entire...

  • Customer Success Engineer

    2 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    **Job Description:**We are seeking a highly skilled sales engineer to drive the success of our engineering solutions.The ideal candidate will develop and maintain strong relationships with new and existing customers, providing exceptional technical support and guidance to ensure customer needs are met.This role involves collaboration with the service team to...

  • Customer Success Lead

    3 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    Job Summary:This role is designed for a dedicated professional who can develop and maintain strong relationships with customers, ensuring they achieve their goals through our platform. The ideal candidate will be able to provide exceptional customer service, drive adoption of our product, and identify opportunities for growth.About the Job:The Customer...

Customer Success Associate

1 month ago

Cebu City, Central Visayas, Philippines QIMA Full time
Company Description
"At QIMA, you feel like you belong from Day 1. You join a community of smart minds who not only innovate, but also support and inspire each other. Here, we own our work, have fun together, and make every day count."
The QIMA Story
At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.
Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.
We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.
What sets us apart is our unique culture. Our 5,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?
Job Description
The Customer Success Associate will support the fast-growing Customer Success Management (CSM) team by reliably maintaining and improving our processes. Our CSM team is here to help customers unlock more value and maximize their results with our software solution for quality and compliance. Our goal is to meet and exceed clients' expectations by acting as trusted advisors supporting their digital transformation.
Key Responsibilities Include
  • Upload data for customers: Products, POs, Entities, Checklists, measurement charts
  • Place booking made in QIMAone into the QIMA Service Platform
  • Support the Customer Service chat: support@qimaone.com on entry-level queries of our support chat (cache issues, resend invitations, etc...)
  • Prepare onboarding emails for customers
  • Invitation email and guidelines to new users
Standardization, Processes, Training
  • Contribute to Internal projects of formalization and standardization: all processes to be mapped in clear SOPs
  • Create models to answer current business questions; validate and understand the conclusions
  • Create presentations for Customer meetings
  • Create quotation files and follow the invoicing process
Monitoring, Tracking And Follow-up
  • Check daily the QIMAone Brand accounts to monitor activity
  • Make sure all tickets are handled according to the SLA
  • Follow the training completion with new users on a weekly basis
Presentations And Content Creation
  • Prepare follow-up after demos: email, recording, dedicated handbook
  • Create and edit videos: from demo and for training purpose
  • Create aliases and maintain the logins and passwords
  • Prepare test and defect checklists based on client's documents and best practices
Qualifications
In order to succeed in this role, you should have:
  • A university degree graduate of Business or any related course;
  • Good command of oral and written English;
  • Self-initiated, independent and a good team player;
  • Open to fresh graduates who are highly trainable.
Additional Information
PERKS YOU CAN GET BY JOINING QIMA PHILIPPINES
  • HMO (Medical insurance) 100% for Employee and 100% for first dependent;
  • 15 days paid leave;
  • Team-building activities
  • Free coffee
  • Game room
  • Performance-based salary adjustments
  • Employee recognition awards
  • Social Awareness and Community Involvement Activities
So, READY TO BECOME A QIMATE? JOIN US
Craft the future – Start your journey at QIMA to REVEAL your potential
Because our differences make the difference, at QIMA we are proud to promote inclusive diversity and equal opportunities Our policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
QIMA recognizes and recruits all its talents.
#J-18808-Ljbffr