Customer Success Associate
4 days ago
About Lennor Group
As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently.
Our brand, Lennor Metier, is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for direct-hire opportunities. It specializes in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search.
Industry: Business Consulting & Services
Salary Range: Up to 40,000
Work Setup: Hybrid (2 days onsite, 3 days WFH)
Shift Schedule: Mid-shift (3PM-12AM)
Location: Cebu City
Job Overview
As a Customer Success Associate, you will be responsible for driving client engagement through our platform. Your role is to ensure clients receive personalized content experiences, stay informed about updates, and have their concerns addressed promptly. You will actively monitor usage patterns, provide tailored recommendations, and collaborate with internal teams to enhance overall client satisfaction.
Your Responsibilities:
- Track and analyze client interactions with the platform, focusing on content usage and engagement trends.
- Identify client behavior patterns and deliver customized content suggestions that match their interests.
- Communicate regularly with clients to update them on new content, platform features, and upcoming events via email or newsletters.
- Collaborate with internal teams to resolve client inquiries and issues efficiently, ensuring timely resolutions.
- Address and resolve platform-related challenges to ensure a smooth client experience.
- Gather client feedback and insights to support continuous improvement of content offerings and overall client engagement.
What our Client is Looking For:
- 1-2 years of experience in client communication, project coordination, or similar roles.
- Strong written and verbal communication skills in English.
- Experience in content creation, particularly newsletters, with the ability to engage audiences.
- Ability to build relationships with clients, including executives and investors.
- Proactive problem solver with a customer-centric mindset and critical thinking skills.
- Excellent attention to detail and ability to analyze client interactions.
- Proficiency in CRM tools (Hubspot is a plus) and familiarity with Airtable.
- Ability to work independently and in a fast-paced, start-up environment.
- Passionate about technology and investing.
Ready to take the next step in your career? Submit your application now
--- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.
#J-18808-Ljbffr-
Customer Success Associate Role
2 days ago
Cebu City, Central Visayas, Philippines QIMA Full timeAt QIMA, we strive to deliver exceptional quality and compliance solutions to our clients. As a Customer Success Associate, you will play a crucial role in supporting the fast-growing Customer Success Management team by maintaining and improving our processes.Key Responsibilities:Upload customer data for products, POs, entities, checklists, and measurement...
-
Customer Success Associate
2 weeks ago
Cebu City, Central Visayas, Philippines Anytime Fitness - Gensan Full timeOn-site - Cebu 1-3 Yrs Exp Diploma Full-timeJob DescriptionEmployee Recognition and RewardsPerformance BonusInsurance Health & WellnessHMOProfessional DevelopmentJob TrainingDescriptionThe Customer Success Associate at Anytime Fitness is responsible for ensuring that members have an outstanding experience at the gym. This role will primarily focus on...
-
Customer Success Associate
3 days ago
Cebu City, Central Visayas, Philippines QIMA Full timeCompany Description"At QIMA, you feel like you belong from Day 1. You join a community of smart minds who not only innovate, but also support and inspire each other. Here, we own our work, have fun together, and make every day count."The QIMA StoryAt QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.Operating in...
-
Customer Success Associate
2 weeks ago
Cebu City, Central Visayas, Philippines QIMA Full time3 days ago Be among the first 25 applicantsCompany Description"At QIMA, you feel like you belong from Day 1. You join a community of smart minds who not only innovate, but also support and inspire each other. Here, we own our work, have fun together, and make every day count."The QIMA StoryAt QIMA, we are on a mission to offer our clients smart solutions to...
-
Customer Success Associate Professional
4 days ago
Cebu City, Central Visayas, Philippines Lennor Group Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Client Success Associate to join our team at Lennor Group. As a key member of our organization, you will play a crucial role in driving client engagement through our platform.Your primary responsibility will be to ensure clients receive personalized content experiences, stay informed about...
-
Customer Success Coordinator
3 days ago
Cebu City, Central Visayas, Philippines QIMA Full timeAbout QIMAAt QIMA, we empower our clients to achieve quality excellence in the consumer products, food, and life sciences industries. With a presence in over 100 countries, we offer smart solutions that bring accuracy, transparency, and intelligence to quality and compliance data.The QIMA StoryWe combine on-the-ground expertise with digital solutions that...
-
Customer Success Manager
5 days ago
Cebu City, Central Visayas, Philippines CallTek Full timeWe are looking for a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for ensuring customer satisfaction, driving product adoption, and building long-term relationships with clients. You will act as the primary point of contact for our customers, helping them achieve their business goals through...
-
Customer Engagement Associate
7 days ago
Cebu City, Central Visayas, Philippines XtendOps Full time**About the Position**XtendOps is seeking a highly skilled Customer Engagement Associate to join our team. As the primary interface between our company and customers, this role demands strong communication and interpersonal skills, with the ability to build rapport and resolve issues efficiently.The successful candidate will be responsible for responding to...
-
Customer Success Manager
4 days ago
Cebu City, Central Visayas, Philippines MyPass Full timeThis is an Individual Contributor role.Position Purpose StatementAs a Customer Success Manager, you will be the driving force behind ensuring our customers achieve success with our platform, focusing on seamless onboarding, proactive engagement, and delivering data-driven insights. You will manage a dynamic portfolio of mid, low-touch, and tech-touch...
-
Client Success Associate
4 days ago
Cebu City, Central Visayas, Philippines Software Club Full timeJob SummaryWe are seeking an experienced Content Engagement Associate to engage our clients through the content of our platform, Lighthouse.Monitor client activity and create personalized content recommendations that align with their interests and needs.Actively communicate with clients about new content releases, platform updates, features, and...
-
Customer Success Specialist
23 hours ago
Cebu City, Central Visayas, Philippines AvePoint Public Sector Full timeAbout the RoleAvePoint is seeking a Customer Success Engineer to join our team. This role will serve as a strategic technical resource for our Customer Success Team, working closely with them on customer engagements to assist in adoption, enablement, configurations, technical recommendations, and utilization advice.ResponsibilitiesProvide technical guidance...
-
Customer Success Representative
3 days ago
Cebu City, Central Visayas, Philippines Valeros Business Company Full time**Company Overview**Valeros Business Company is a leading provider of innovative solutions in the industry.We are committed to delivering exceptional results and building long-term relationships with our clients.Our team is passionate about providing outstanding service and support to our customers.**Job Summary**We are seeking a highly skilled Customer...
-
Customer Success Engineer
1 day ago
Cebu City, Central Visayas, Philippines AvePoint Public Sector Full timeLocation: Cebu, PhilippinesDepartment: Customer SuccessPosted Date: 3/25/2025About AvePointBeyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on...
-
Customer Service Associate
4 weeks ago
Cebu City, Central Visayas, Philippines Virtual Ventures Full timeWe are looking for a dedicated Customer Service Associate to join our team onsite. The ideal candidate is an effective communicator who is patient and detail-oriented.Key Responsibilities:Respond promptly and professionally to customer inquiries via phone.Resolve customer complaints with patience, understanding, and a solution-focused approach.Maintain...
-
Customer Success Engineer
2 weeks ago
Cebu City, Central Visayas, Philippines Avepoint Full timeAbout AvePointBeyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their...
-
Customer Experience Associate
1 day ago
Cebu City, Central Visayas, Philippines KMC Solutions Full timeMake your next big career move by applying as KMC Solutions' next CUSTOMER EXPERIENCE ASSOCIATEThe Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Experience Associate is capable and able to help manage the front desk,...
-
Success Management Professional
2 days ago
Cebu City, Central Visayas, Philippines QIMA Full timeAs a Customer Success Associate at QIMA, you will be responsible for supporting the Customer Success Management team in delivering high-quality services to our clients. Your key responsibilities will include uploading customer data, placing bookings, supporting customers, and preparing onboarding emails.Our Team:We are a team of professionals who share a...
-
Customer Success Specialist
7 days ago
Cebu City, Central Visayas, Philippines Talleco Full timeWe are seeking a dedicated and knowledgeable Customer Success Specialist to join our team. The successful candidate will provide comprehensive support through Email and LiveChat, focusing on addressing complex inquiries in depth and ensuring the highest level of customer satisfaction. This role requires a proactive approach to problem-solving and a...
-
Customer Service Associate
4 days ago
Cebu City, Central Visayas, Philippines Wipro Philippines Inc. Full timeCompany OverviewWipro Philippines Inc. is a leading IT services company that provides innovative solutions to clients worldwide.Job DescriptionWe are seeking a highly skilled and motivated Korean Bilingual Customer Service Associate to join our team.The successful candidate will be responsible for providing excellent customer service to clients via phone,...
-
Customer Success Consultant
14 hours ago
Cebu City, Central Visayas, Philippines Benefex Limited Full timeBe Part of Our MissionWe are Benifex Limited, a leading provider of online reward and benefits solutions in the UK. Our mission is to build remarkable experiences that employees love. As a Platform Delivery Consultant, you will play a critical role in achieving this mission.This role involves owning a portfolio of customers, responsible for both new...