IT System Support Professional

1 week ago

Barcelona, Philippines beBeeExpert Full time ₱736,136 - ₱1,041,576
Job Description

A Technical Support Specialist is needed to provide expert assistance to employees seeking technical help. As a key member of the IT support team, you will be the first point of contact for employees requiring technical assistance via various channels.

  • Provide advanced troubleshooting for hardware, software, and network issues for Mac and Windows users, utilizing your knowledge of operating systems and troubleshooting techniques.
  • Assist users with complex issues related to Google Workspace (Gmail, Drive, Calendar), Active Directory, Okta, GTM Applications like Salesforce, and other company standard applications.
  • Support users with advanced conferencing setups, primarily Zoom, Google Meet, ensuring seamless communication and collaboration.

You will also be responsible for logging all support requests and incidents accurately in the ticketing system (Jira) and escalating unresolved issues to the appropriate L2 or L3 specialized IT teams. Additionally, you will assist in creating and maintaining comprehensive user-facing knowledge base articles for common issues.

Key Responsibilities:
  • Advanced Technical Support:
    • Act as the primary point of contact for employees seeking technical assistance via ticketing system, email, & chat.
    • Provide advanced troubleshooting for hardware, software, and network issues for Mac and Windows users.
    • Assist users with complex issues related to Google Workspace (Gmail, Drive, Calendar), Active Directory, Okta, GTM Applications like Salesforce and other company standard applications.
    • Support users with advanced conferencing setups, primarily Zoom, Google Meet.
  • Ticketing and Documentation:
    • Log all support requests and incidents accurately in the ticketing system (Jira).
    • Escalate unresolved issues to the appropriate L2 or L3 specialized IT teams.
    • Assist in creating and maintaining comprehensive user-facing knowledge base articles for common issues.
  • User Account Management:
    • Perform advanced user account tasks like password resets and account unlocks.
    • Assist with complex aspects of onboarding and offboarding processes under supervision.
  • Remote & Hybrid Support:
    • Provide effective remote support to employees working from various locations.
  • Collaboration:
    • Collaborate with global IT support team members to ensure consistent service delivery.

The ideal candidate will have 1-2+ years of experience in an IT helpdesk or technical support role, advanced troubleshooting experience with macOS and Windows operating systems, familiarity with common enterprise IT tools and platforms (e.g., Okta, Google Workspace, Jira, etc.), and experience using remote support tools. The ability to explain technical concepts clearly to non-technical users is essential, as well as excellent customer service and communication skills.

This role requires a willingness to work the night shift schedule and attend occasional in-person training or team events in the Bangalore or Manila office. Certifications such as CompTIA A+ or ITIL Foundations are preferred but not required.

  • Executive Support Professional

    1 week ago

    Barcelona, Philippines beBeeAdministrative Full time ₱1,000,000 - ₱1,200,000

    Job Title: Executive Support ProfessionalThe ideal candidate for this role is a highly organized and detail-oriented individual who can prioritize tasks efficiently and provide support to senior staff members.Main Responsibilities:Perform various administrative duties, including managing calendars, coordinating travel arrangements, and preparing...

  • Executive Support Professional

    1 week ago

    Barcelona, Philippines beBeeAdministrative Full time ₱1,000 - ₱1,500

    Support Role: Executive AssistantWe are seeking a highly skilled and experienced support professional to provide administrative assistance to the CEO of our company.The ideal candidate will have a strong background in operational and executive assistant roles, with excellent communication and organizational skills.Manage the CEO's inbox and task list,...

  • Dedicated Support Professional

    1 week ago

    Barcelona, Philippines beBeeAdministrative Full time ₱4,500,000 - ₱6,000,000

    Job OverviewAs a dedicated and proactive support professional, you will provide comprehensive assistance to senior leaders in the Asia-Pacific region.The ideal candidate has experience supporting executive-level professionals, with strong organizational, communication, and problem-solving skills.Key Responsibilities:Manage calendars, meetings across time...

  • Technical Support Professional

    1 week ago

    Barcelona, Philippines beBeeCustomerSupport Full time ₱80,000 - ₱100,000

    Job OpportunityMCI is a leading provider of Business Process Outsourcing (BPO) solutions, specializing in delivering tailored services to meet diverse client needs.We're seeking skilled and customer-focused Technical Support Professionals to provide technical assistance and troubleshooting support for various clients across industries.In this role, you'll...

  • Administrative Support Professional

    1 week ago

    Barcelona, Philippines beBeeRemote Full time ₱12,000 - ₱24,000

    Job Title:A proactive and organized professional is required to provide exceptional support in a remote work environment.This role offers an excellent opportunity for individuals who are passionate about delivering high-quality administrative services and have a strong ability to multitask and prioritize tasks effectively.About the Role:The ideal candidate...

  • Customer Support Professional

    1 week ago

    Barcelona, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,200,000

    Customer Support RepresentativeAt our organization, we're dedicated to making employment easier and more valuable for everyone. Our comprehensive operating system brings together hiring, HR, payroll, and benefits in a single solution, providing an unparalleled employee experience.Job DescriptionWe're seeking a highly skilled Customer Support Representative...

  • Supportive Administrative Professional

    1 week ago

    Barcelona, Philippines beBeeAdministrative Full time ₱7,200 - ₱8,000

    Job Title: Administrative Support SpecialistWe are seeking a highly organized and detail-focused individual to serve as an Administrative Support Specialist. As the ideal candidate, you will play a pivotal role in managing employee data, coordinating with carriers, and ensuring the accuracy of benefits enrollment.This is a full-time remote position, working...

  • Technical Support Professional

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Job OverviewMCI is a leading provider of tailored solutions to meet the diverse needs of clients. With a commitment to excellence and innovation, they have established themselves as a trusted partner in their industry.They seek skilled and customer-focused technical support representatives to provide assistance and troubleshooting for various clients across...

  • Tech Support Professional

    1 week ago

    Barcelona, Philippines beBeeCareer Full time ₱2,200 - ₱2,700

    ICT Support SpecialistAs a key member of our team, you will play a vital role in delivering exceptional technical support to our clients and colleagues. Your expertise will be essential in ensuring the smooth operation of our desktop systems, hardware, software, telephony, and associated services.Key responsibilities for this role include:Providing telephone...

  • Support Professional

    1 week ago

    Barcelona, Philippines beBeeRelationship Full time ₱150,000 - ₱300,000

    Remote Support SpecialistTake the first step toward a fulfilling career with our organization. Join a team that values you and empowers you to thrive.This role is ideal for individuals who excel in building strong relationships, are proactive, and possess excellent organizational skills.The job entails transcription of key points during live or recorded...