Technical Support Specialist

1 week ago

Barcelona, Philippines beBeeSupport Full time ₱40,000 - ₱60,000
Job Title

Troubleshooter and Technical Support Specialist

We are seeking a skilled Troubleshooter and Technical Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve customer complaints.

This role requires a strong problem-solving ability, excellent communication skills, and a passion for delivering outstanding customer service. If you have experience in technical support and enjoy working in a fast-paced environment, we encourage you to apply.

The successful candidate will be a self-motivated individual who is comfortable working independently and as part of a team. They will be able to prioritize tasks effectively, manage multiple projects simultaneously, and meet deadlines in a timely manner.

Key Responsibilities:

  • Provide technical support to customers via email, chat, and phone.
  • Troubleshoot complex technical issues using internal tools, logs, and APIs.
  • Collaborate with cross-functional teams to resolve customer complaints.
  • Develop and maintain knowledge base articles and troubleshooting guides.
  • Assist in training new support specialists on advanced troubleshooting steps and best practices.

Requirements:

  • At least one year of experience in technical support.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of APIs, automation tools, or integration platforms is a plus.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A fun and collaborative team culture.

How to Apply:

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, please submit your application. We look forward to hearing from you

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