Excellent IT Support Role

2 days ago

General Santos, Soccsksargen, Philippines beBeeCareer Full time ₱3,500 - ₱4,500

IT Support Specialist Job Description

We are seeking a skilled and motivated IT Support Specialist to join our team. This role involves providing exceptional customer service, troubleshooting technical issues, and maintaining hardware and software systems.

  • Key Responsibilities:

    • Be an ambassador of our values and culture, ensuring processes align with our mission at all times.
    • Communicate and uphold company values while protecting the company's best interests.

  • Technical Skills:

    • Plan proactively to ensure zero downtime in operations.
    • Provide excellent customer service for IT and management requests.
    • Continuously improve IT knowledge through training and development.
    • Contribute ideas and solutions to the IT knowledge base.
    • Build strong relationships with management, clients, and team members.
    • Maintain hardware, software, and network systems.
    • Manage and follow up on open tickets, ensuring proper response and resolution.
    • Escalate unresolved issues to the IT Manager.
    • Evaluate current and upcoming hardware and software standards.
    • Participate in IT projects as assigned.
    • Ensure compliance with company policies and standards.

Requirements:

  • You have 1–3 years of IT support experience, with a background in customer service or IT support roles.
  • You possess excellent communication and interpersonal skills.
  • You have strong troubleshooting and problem-solving skills.
  • You are proficient in Mac, Linux, and Windows operating systems.
  • You understand PC hardware components and troubleshooting.
  • You have experience with Windows networking, LAN/WAN, DNS, TCP/IP, and firewalls.
  • You are familiar with remote connectivity issues.
  • You can manage multiple priorities in a fast-paced environment.

Preferred Skills:

  • Experience supporting Macs.
  • Knowledge of routers and firewalls.
  • Skills in troubleshooting, Linux, and web hosting.

Benefits:

  • Competitive salary and professional development opportunities.
  • Collaborative environment with global client exposure.
  • Monthly coaching and training.
  • Remote work flexibility.
  • Social impact activities and industry involvement.
  • Work-life balance and support for personal commitments.
  • Comprehensive health coverage with dependents.

Why Join Our Team?

Our diverse team makes a positive impact worldwide. We value diversity, inclusivity, and a supportive culture rooted in our core values:

  • Make a social impact
  • Be proactive
  • Create value
  • Be fair, open, and honest
  • Have fun, passion, and love

Application Process:

The process takes around 4 weeks, including 3-4 interviews and possibly an assessment. We will keep you informed throughout and assist with references and documentation if you proceed.

Required Documents:

  • Fit to Work/Health Card
  • NBI Clearance
  • Social IDs (PHIC, SSS, HDMF, TIN)
  • Character references

We are committed to diversity and inclusion and do not discriminate based on race, gender, religion, sexual orientation, or disability.

],

  • Excellence in Customer Service Associate Role

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeCustomerExperience Full time ₱2,000,000 - ₱2,500,000

    Customer Experience Associate This is a dynamic role that requires strong communication and problem-solving skills to deliver exceptional customer experiences. Job Responsibilities: Provide timely and effective support to customers via various channels, including direct chat and phone. Respond to all messages within the agreed service level agreement (SLA)....

  • Marketing Support Specialist Role

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeSupport Full time $40,000 - $60,000

    Job Title:Customer Success AdvocateOverviewAs a key member of our Customer Success team, you will provide high-quality support to our customers worldwide.This is a full-time, permanent, remote position that offers growth potential for the candidate to take on Account Management responsibilities after gaining sufficient product knowledge and...

  • Professional Administrative Support Role

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeBookkeeper Full time ₱7,200 - ₱7,800

    Administrative Support SpecialistWe are seeking a highly organized and detail-oriented professional to provide administrative support for our organization. As a key member of our team, you will be responsible for ensuring the smooth operation of our office.Responsibilities:Administrative Tasks: Provide assistance to management and field staff with tasks such...

  • Senior Technical Support Role

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeSupport Full time $54,000 - $84,000

    Job OverviewA collaborative opportunity has arisen to work as a Technical Support Specialist on our remote team, focusing on delivering exceptional client services and resolving complex technical issues.The role involves troubleshooting SQL, Linux, and networking problems, collaborating with clients to drive successful outcomes, and providing after-hours...

  • Operational Excellence Specialist

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeTechnical Full time $80,000 - $100,000

    Operational Excellence SpecialistThis is a highly technical role focused on delivering exceptional operational support and driving process excellence.

  • Serving Customers with Excellence

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeCustomerService Full time ₱3,000,000 - ₱4,000,000

    Customer Service RoleTalentPop App builds an amazing team of customer service professionals who are passionate about delivering world-class service and making a meaningful impact with every interaction.About the JobThe primary goal of this role is to provide exceptional customer experiences through email, phone, live chat, and/or social media.Key...

  • Top Customer Support Role Available

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeCustomerExperience Full time $55,556 - $84,499

    Job Title: Customer Experience RepresentativeJob DescriptionThe Opportunity:We are seeking a highly skilled and empathetic individual to join our support team. This is a critical role responsible for providing an outstanding customer experience, ensuring every customer feels heard and valued.In the last 2 years, we've experienced significant growth and now...

  • Building Operational Excellence

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeBusiness Full time $50,000 - $60,000

    Job Opportunity: Business and Operations ProfessionalThe role of a Business and Operations Associate plays a pivotal part in establishing and supporting the team responsible for delivering care services. In this capacity, your primary focus will be on recruiting and integrating new staff members, ensuring they possess the necessary tools to excel.Key...

  • Operations Excellence Leader

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeExcellence Full time ₱6,500,000 - ₱8,500,000

    Job DescriptionServicing Excellence in Operations ManagementThe primary role of an Operations Manager is to provide strategic leadership and direction to ensure the delivery of exceptional customer service experiences. As a key member of our team, you will be responsible for driving business outcomes, managing performance metrics, and fostering a culture of...

  • Operational Excellence Specialist

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeFinancial Full time $9,600 - $15,900

    We are looking for a versatile and detail-oriented individual to join our finance team. As Financial Analyst, you will play a key role in the operational foundation of our business, enabling our client-facing teams to deliver exceptional results.Job DescriptionThis is a multi-disciplinary position that encompasses Finance, Human Resources, Legal, and...