Excellence in Customer Service Associate Role

2 days ago


General Santos, Soccsksargen, Philippines beBeeCustomerExperience Full time ₱2,000,000 - ₱2,500,000
Customer Experience Associate

This is a dynamic role that requires strong communication and problem-solving skills to deliver exceptional customer experiences.

Job Responsibilities:
  • Provide timely and effective support to customers via various channels, including direct chat and phone.
  • Respond to all messages within the agreed service level agreement (SLA).
  • Maintain detailed customer records using our CRM system.
  • Prioritize responses to tickets based on urgency, complexity, and customer needs.
  • Follow up on missed chats and voicemails within 24 hours.
  • Add new customers to our database and help them onboard within the agreed SLA.
Required Skills and Qualifications:
  • Familiarity with CRM/account management software.
  • Strong decision-making skills and judgment.
  • Dependable and consistent in adhering to shift times and schedules.
  • Awareness of cultural nuances and community challenges.
  • Excellent communication and problem-solving skills.
  • Empathy and a supportive attitude towards customers.
  • Relevant experience in customer service or a related field.
Benefits:

Join a global network of nearly a million users who are committed to supporting ambitious projects and making a positive impact.

This role offers a unique opportunity to work with a diverse team, develop your skills, and contribute to a dynamic and growing organization.

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