Operations Excellence Leader

2 days ago

General Santos, Soccsksargen, Philippines beBeeExcellence Full time ₱6,500,000 - ₱8,500,000
Job Description

Servicing Excellence in Operations Management

The primary role of an Operations Manager is to provide strategic leadership and direction to ensure the delivery of exceptional customer service experiences. As a key member of our team, you will be responsible for driving business outcomes, managing performance metrics, and fostering a culture of excellence within our operations.

Key responsibilities include:

  • Executing management operating system requirements to drive forecasting, planning, and follow-up reporting
  • Communicating effectively to ensure consistent customer experience across all touchpoints
  • Interacting directly with customers as required to resolve complex issues
  • Managing team performance daily to ensure service and quality objectives are met
  • Analyzing metrics and taking timely action to drive improvement

Qualifications and Competencies Required

To succeed in this role, you must possess:

  • Proven client service skills with a focus on delivering exceptional customer experiences
  • Results-oriented leadership capabilities with a proven track record of driving business outcomes
  • Strong coaching, leading, and performance management skills to motivate and develop high-performing teams
  • Ability to build consensus through positive motivation and influence change through effective communication

Benefits

This role offers a range of benefits, including:

  • Opportunities for professional growth and development in a dynamic and fast-paced environment
  • A competitive salary and comprehensive benefits package
  • Flexible work arrangements to support work-life balance

What We're Looking For

We're seeking a skilled and experienced Operations Manager who can lead our team to deliver exceptional customer experiences. If you have a passion for operational excellence, a strong track record of leadership, and a commitment to driving business outcomes, we encourage you to apply for this exciting opportunity.

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