Marketing Support Specialist Role

2 days ago

General Santos, Soccsksargen, Philippines beBeeSupport Full time $40,000 - $60,000
Job Title:

Customer Success Advocate


Overview

As a key member of our Customer Success team, you will provide high-quality support to our customers worldwide.

This is a full-time, permanent, remote position that offers growth potential for the candidate to take on Account Management responsibilities after gaining sufficient product knowledge and experience.


Responsibilities
  • Provide exceptional digital marketing support to our customers globally
  • Handle inbound and outbound customer service activities via live chat, email, phone, and Zoom
  • Respond to customer inquiries about product details, technical support, billing issues, and more
  • Log support tickets corresponding to customer-reported incidents. Update and track the status within the ticketing system
  • Gather customer feedback on reported issues. Liaise with the relevant departments for resolution
  • Develop a consultative relationship with assigned accounts, conduct training sessions, and ensure consistent customer engagement and satisfaction
  • Assist with onboarding and training new customers, and maintain those working relationships to ensure customers effectively utilize the platform and adhere to best practices
  • Prepare periodic reports for the management team

Qualifications
  • Minimum of 2 years in customer success, account management, or B2B client service experience
  • Experience with ticketing and live chat support
  • Excellent verbal and written business communication skills in English. Fluent English is preferred
  • Excellent interpersonal skills; comfortable and proficient in customer interactions
  • Ability to uphold customer relationships, professionalism, and high ethical standards
  • Ability to manage customer escalations and challenging interactions in a calm and dignified manner
  • Ability to liaise with various internal teams to resolve customer-reported tickets
  • Advanced proficiency in relevant Google Suite and Microsoft Office software
  • Excellent organizational skills with keen attention to detail
  • Good time management and the ability to prioritize effectively

Bonus Points
  • Experience in software support (especially SaaS)
  • Familiarity with ticketing systems such as Zendesk
  • Experience with CRM software (e.g. Salesforce, Hubspot, Pipedrive)
  • Account management experience with a focus on client relations
  • Technological adeptness
  • Knowledge of SEO, PR, and Digital Marketing
  • University degree
  • Outgoing, sociable, and engaging

The Opportunity

At our company, we understand that outstanding individuals might not always fulfill every requirement listed in a job description. We encourage you to apply if you resonate with this role and our company, even if you do not meet all the criteria. We value potential as much as experience. We're eager to explore the unique ways you can contribute to our mutual success.


Growth Potential

This role offers growth potential for the candidate to take on Account Management responsibilities after gaining sufficient product knowledge and experience.


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