Patient Journey Coordinator

2 days ago

Taguig, National Capital Region, Philippines beBeeCare Full time $60,000 - $80,000

Overview

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Pearl is seeking a Patient Care Navigator to join our team. This role involves guiding patients through complex healthcare journeys with empathy and professionalism.

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Key Responsibilities:

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  • Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
  • Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
  • Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
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Requirements:

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  • Excellent written and verbal communication skills in English (neutral accent preferred)
  • 2+ years of experience in customer service, healthcare support, or care navigation roles
  • Strong understanding of the healthcare system and patient care processes
  • Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
  • Strong attention to detail with the ability to manage multi-step patient processes efficiently
  • Compassionate, patient-centered approach with emotional resilience in fast-paced situations
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Benefits:

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  • Remote work arrangement: Work from anywhere
  • Generous PTO: Ample paid time off to rest and recharge
  • Health coverage: HMO coverage after 3 months
  • Direct mentorship: Grow through guidance from international industry experts
  • Learning & development: Ongoing access to resources for professional growth
  • Global networking: Work and connect with professionals around the world
  • Work-life balance: Flexible hours that support a healthy work-life balance
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Our Recruitment Process:

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  1. Application
  2. Screening
  3. Skills assessment
  4. Top-grading interview
  5. Client interview
  6. Job offer
  7. Client onboarding
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Why Apply?

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This role offers an opportunity to make a meaningful difference in patients' lives while working with a talented team of professionals.

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