Patient Health Advocate

1 day ago

Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱350,000 - ₱500,000
Job Opportunity

Are you passionate about delivering exceptional customer service and supporting patients in their healthcare journey? We are seeking a dedicated individual to join our team as a Patient Support Representative.

Key Responsibilities:
  • Respond promptly and professionally to enquiries via various channels.
  • Provide clear and compassionate information about chiropractic services, addressing questions and concerns with empathy.
  • Manage incoming leads and conduct timely follow-ups to maximise engagement and conversion.
  • Reactivate past patients through proactive outreach, re-engagement campaigns, and regular communication.
  • Accurately record and update all interactions in lead management systems.
  • Track, analyse, and report on lead conversion rates and relevant performance metrics.
  • Schedule initial consultations and follow-up appointments, ensuring coordination with clinic staff and chiropractors.
  • Handle payment transactions, provide transparent pricing information, and guide patients through payment options.
  • Follow procedures and internal systems with precision to ensure consistency and compliance.
  • Maintain a disciplined and efficient approach to daily tasks and workflows.
  • Deliver exceptional customer service and uphold a patient-first experience at every touchpoint.
Requirements:
  • Bachelor's degree or Certificate IV in a relevant discipline preferred.
  • At least 3 years of experience in a customer service or sales support role within a healthcare environment.
  • Strong background in the medical or allied health field is highly desirable.
  • Excellent verbal and written communication skills with a personable and empathetic approach.
  • High level of discipline in following procedures, scripts, and workflow systems.
  • Ability to balance warm patient interactions with timely task completion.
  • Strong time management and multitasking abilities in a fast-paced setting.
  • Competency with CRM and lead management tools.
  • High standards of professionalism, confidentiality, and integrity.
  • Self-motivated and capable of working independently and collaboratively as part of a small team.
  • A genuine interest in helping people and supporting their health journey.
What We Offer:
  • Work from home arrangement.
  • Flexible hours with Monday to Friday 9:00 AM - 6:00 PM PHT schedule.
  • Opportunities to work with leading companies in Australia and beyond.
  • Comprehensive benefits package including HMO and government-mandated benefits.
  • Training programmes for career development.
  • Engaging company outings, team activities, and wellness sessions.
  • Supportive and inclusive culture.
  • Dedicated managers focused on your growth and success.

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