Healthcare Coordinator

1 day ago

Taguig, National Capital Region, Philippines beBeePatientCareNavigator Full time $60,000 - $100,000
Job Description">">

We are seeking a detail-oriented and empathetic Healthcare Coordinator to guide patients through complex healthcare journeys with professionalism and care.

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You will serve as the primary point of contact, coordinating care, addressing inquiries, facilitating referrals, and providing emotional support to ensure each patient feels informed and cared for.

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Key Responsibilities:

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  • Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.">
  • Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.">
  • Coordinate with healthcare providers and specialists to deliver seamless patient experiences.">
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Core Competencies:

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  • Provide compassionate listening and emotional support to patients managing complex medical issues.">
  • Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.">
  • Educate patients on available services, preventative care, and next steps.">
  • Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.">
  • Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.">
  • Track and report patient outcomes to identify opportunities for workflow improvements.">
  • Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation.">
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Requirements and Qualifications:

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  • Excellent written and verbal communication skills in English (neutral accent preferred)">
  • 2+ years of experience in customer service, healthcare support, or care navigation roles">
  • Strong understanding of the healthcare system and patient care processes">
  • Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools">
  • Strong attention to detail with the ability to manage multi-step patient processes efficiently">
  • Compassionate, patient-centered approach with emotional resilience in fast-paced situations">
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Preferred Qualifications:

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  • Background in sales or patient onboarding">
  • Familiarity with HIPAA compliance and confidentiality standards">
  • Experience using Slack, Zoom, and other virtual communication tools">
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What We Offer:

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  • Remote work opportunity with flexible hours">
  • Generous PTO">
  • HMO coverage after 3 months">
  • Direct mentorship">
  • Learning and development resources">
  • Global networking opportunities">
  • A healthy work-life balance">
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Keyword: Patient Care Navigator

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