Offshore Patient Advocate

2 days ago

Taguig, National Capital Region, Philippines beBeePatientCare Full time $40,000 - $60,000
Job Title: Patient Care Coordinator

Join our offshore team as a dedicated Patient Care Coordinator and be part of a rapidly growing healthcare organization. In this role, you will play a vital part in ensuring seamless communication between patients and healthcare providers.

About the Role
  • As a Patient Care Coordinator, your primary responsibility will be to provide exceptional patient care services through efficient communication, scheduling, and administrative support.
  • You will work closely with patients, healthcare providers, and other stakeholders to ensure timely and effective communication, resulting in improved patient outcomes.
  • Through this role, you will have the opportunity to make a positive impact on people's lives and contribute to the growth of our company.
Responsibilities
  1. Scheduling & Coordination: Schedule and reschedule patient appointments according to provider availability; call patients who no-showed to reschedule and re-engage them; manage the triage process by routing calls to the correct departments or staff; assist in creating new patient referrals and coordinate with patients to complete scheduling.
  2. Administrative Support: Handle faxes: upload documents, reroute faxes to appropriate departments, and manage new patient documentation; maintain and update patient records by mirroring data between systems; ensure confidentiality and accuracy of patient information in compliance with HIPAA guidelines.
  3. Operational Excellence: Multi-task across phone, email, and text communication while maintaining a high level of service; follow up on pending authorizations, lab results, or documentation as directed by the provider or practice; support the team with other administrative or patient-related tasks as needed.
Requirements
  • Proven experience in a healthcare setting (patient coordination or similar role preferred).
  • Excellent English communication skills (both written and verbal).
  • Strong organizational and multi-tasking abilities in a fast-paced environment.
  • Familiarity with EHR/EMR systems (preferred but not required; training provided).
  • Proficiency with office software, email systems, and document management.
  • High attention to detail and accuracy when handling sensitive patient data.
  • Ability to work U.S. business hours and coordinate with a remote team.
Benefits

We offer a competitive salary and opportunities for professional growth and development. If you are passionate about delivering exceptional patient care and working in a dynamic team environment, we encourage you to apply for this exciting opportunity.

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