Patient Care Coordinator

1 day ago

Taguig, National Capital Region, Philippines Alldigitech Manila Full time $40,000 - $60,000 per year

About the role

As a (CSR) Patient Care Coordinator at Alldigitech Manila, you will be the crucial link between our clients and the healthcare services they require. In this full-time, office-based role in Taguig City Metro Manila, you will be responsible for providing exceptional customer service and support to ensure a seamless experience for our patients.

What you'll be doing

  1. Responding to inbound calls from patients and clients, assisting with queries and booking appointments
  2. Maintaining accurate and up-to-date patient records
  3. Coordinating with healthcare providers to schedule appointments and manage patient care
  4. Resolving customer inquiries and complaints in a professional and empathetic manner
  5. Supporting the wider customer service team as needed

What we're looking for

  1. At least 6 months of experience in a customer service or call centre role, ideally within the healthcare industry
  2. Strong communication and interpersonal skills, with the ability to engage with patients from diverse backgrounds
  3. Excellent problem-solving and conflict resolution skills
  4. Proficient in using computer systems and software to maintain accurate records
  5. A caring and compassionate approach, with a genuine desire to make a positive difference in people's lives

What we offer

At Alldigitech Manila, we are committed to providing a supportive and rewarding work environment for our employees. As a (CSR) Patient Care Coordinator, you will have access to a range of benefits, including:

- Competitive salary and bonus structure- Comprehensive healthcare and dental coverage- Generous paid time off and holiday allowance- Opportunities for career development and advancement- A fun, collaborative team environment

Apply now to become our next (CSR) Patient Care Coordinator and be the voice of compassion for our patients.

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