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Virtual Operations Coordinator

1 week ago

Manila, National Capital Region, Philippines World Class Contact Centers Full time

World Class Contact Centers is seeking a highly organized and proactive Virtual Executive Assistant to support its operations.

The ideal candidate will be responsible for managing customer communications, email campaigns, social media engagement, and administrative tasks.

Job Description
  1. Handle inbound and outbound customer calls professionally.
  2. Send email campaigns to a large customer base, promoting trade shows and product updates.
  3. Follow up with customers via phone and email to confirm receipt of communications.
  4. Process customer orders, ensuring accurate invoicing and fulfillment details.
  5. Manage and engage with customers on social media platforms, including Instagram, Facebook, Twitter, and TikTok.
  6. Coordinate trade show logistics, including invitations and customer outreach.
  7. Maintain and update CRM records with customer interactions and order details.
  8. Support warehouse operations by tracking inventory and resolving delivery issues.
  9. Conduct market research and prospect potential clients.
  10. Attend virtual meetings, take notes, and assist with presentations.
  11. Perform additional administrative and operational support tasks as needed.