Virtual Assistant Manager

5 days ago


Manila, National Capital Region, Philippines Top Virtual Assistants Full time

We are seeking a highly skilled Online Business Manager to join our growing team at Top Virtual Assistants. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our daily activities, maintaining client satisfaction, and driving business growth.

Responsibilities:
  • KPI Review & Analysis: Regularly review and analyze team and business performance data to identify areas for improvement, making adjustments as necessary to maintain efficiency.
  • SOP Development & Enforcement: Develop and implement Standard Operating Procedures (SOPs) to guarantee consistency and quality in our services. Continuously assess and improve workflows to optimize productivity.
  • Team Guidance & Support: Provide guidance and resources to team members, addressing concerns and removing obstacles to ensure they have the necessary tools to succeed.
  • Client Support & Escalation: Foster strong relationships with clients, proactively addressing their needs, and ensuring exceptional service delivery. Act as a point of escalation for any issues.
  • Issue Identification & Resolution: Proactively identify potential issues that may impact operations or client service, developing solutions before problems escalate.
  • Project Oversight & Communication: Oversee ongoing projects, ensuring timely completion within scope and budget, while maintaining open communication with project teams and clients.
  • Operational Excellence: Continuously seek opportunities to improve business processes and increase operational efficiency.
  • Team Collaboration & Communication: Facilitate clear communication between team members, aligning objectives, expectations, and deadlines.


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