Debt Recovery Specialist

3 days ago

Taguig, National Capital Region, Philippines beBeeCollection Full time $45,000 - $60,000
Collections Analyst Role

The role of a Collections Analyst involves utilising communication tools to engage with clients and address outstanding debt issues. They must apply defined processes, case history, and professional judgement to make informed decisions on next course of action for each client.

  • Utilise the Oracle Advanced Collections system to accurately record client communications.
  • Investigate and resolve unallocated cash discrepancies.
  • Negotiate payment solutions effectively when addressing client concerns, issues, and complaints.
  • Manage stakeholder relationships to safeguard goodwill with internal and external clients.

Key Performance Indicators:

  • Achieve targets based on qualitative and quantitative measures.
  • Continually re-prioritise workload to ensure activity is focused towards achieving targets.
  • Escalate any issues affecting the recovery of monies in a timely manner.
  • Ensure tasks are performed in accordance with Service Level Agreement objectives.

Required Skills and Qualifications:

  • Experience in business-to-business collections or credit control environment.
  • Strong fluency in written and spoken English.
  • Ability to articulate and communicate professionally.
  • Strong customer service skills.
  • Ability to work under pressure and meet deadlines.
  • Adaptability and ability to learn new processes.

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