Debt Recovery Training Specialist

9 hours ago

Taguig, National Capital Region, Philippines beBeeCollections Full time ₱60,000 - ₱120,000
Job Title:

Collections Trainer

This role involves designing, delivering, and evaluating training programs for new and existing debt collection team members.

  • Create comprehensive onboarding programs that equip team members with the knowledge, skills, and tools necessary to perform their roles effectively.
  • Develop and deliver training modules on collection techniques, negotiation skills, compliance, and customer service.
  • Conduct refresher training sessions and workshops for existing staff to enhance performance.
  • Provide one-on-one coaching and feedback to improve team member effectiveness.
  • Measure training effectiveness through assessments, feedback, and performance metrics.
Required Skills and Qualifications:

A minimum of 8-10 years of experience as a BPO Trainer - Collections (Retail or B2C) is required.

The ideal candidate will possess strong leadership and interpersonal abilities, effective communication skills, and a deep understanding of banking operations and operational leadership.

  • Strong coaching and mentoring skills to enhance performance through continuous feedback.
  • Adept at performance management, driving accountability, and process compliance.
  • Continuous learning and adaptability are crucial; the ability to stay abreast of industry trends is essential.
Benefits:

This role offers opportunities for professional growth and development in a dynamic work environment.

Collaboration with a talented team of professionals who share a passion for delivering high-quality results.

The chance to make a meaningful impact on the organization's success and contribute to its mission.

Others:

This role requires the ability to work onsite at either McKinley West, Taguig or SM MOA Complex, Pasay offices following Australian shift.

Application instructions: Please submit your application via [insert application portal].

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