Service Delivery Expert
6 days ago
OfficePartners360 (OP360) is a leading provider of customer service solutions. Our team of experts works tirelessly to deliver exceptional service to our customers. We are committed to excellence and strive to continuously improve our processes and services.
Job Summary:
We are seeking a highly motivated and experienced Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent customer service, troubleshooting and resolving customer issues, and collaborating with internal teams to improve processes.
Responsibilities:
1. Deliver high-quality customer service through various channels such as phone, email, and chat.
2. Troubleshoot and resolve customer complaints and issues in a timely and professional manner.
3. Collaborate with internal teams to improve processes and increase efficiency.
4. Maintain accurate records of customer interactions and feedback.
5. Ensure compliance with company policies and procedures.
Requirements:
• HS diploma or equivalent; associate's degree or higher preferred;
• Previous experience in BPO or customer service field is a plus;
• Willingness to work onsite and on nightshift schedules;
• Excellent verbal and written communication skills;
• Strong problem-solving abilities and attention to detail;
• Experience with sales, retail, financial, and e-commerce accounts;
• Proficiency in using Zendesk, Google Suite, and Microsoft Office Suite
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