Service Delivery Expert

6 days ago


Cebu City, Central Visayas, Philippines OfficePartners360 (OP360) Full time
Company Overview:
OfficePartners360 (OP360) is a leading provider of customer service solutions. Our team of experts works tirelessly to deliver exceptional service to our customers. We are committed to excellence and strive to continuously improve our processes and services.

Job Summary:
We are seeking a highly motivated and experienced Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent customer service, troubleshooting and resolving customer issues, and collaborating with internal teams to improve processes.

Responsibilities:
1. Deliver high-quality customer service through various channels such as phone, email, and chat.
2. Troubleshoot and resolve customer complaints and issues in a timely and professional manner.
3. Collaborate with internal teams to improve processes and increase efficiency.
4. Maintain accurate records of customer interactions and feedback.
5. Ensure compliance with company policies and procedures.

Requirements:
• HS diploma or equivalent; associate's degree or higher preferred;
• Previous experience in BPO or customer service field is a plus;
• Willingness to work onsite and on nightshift schedules;
• Excellent verbal and written communication skills;
• Strong problem-solving abilities and attention to detail;
• Experience with sales, retail, financial, and e-commerce accounts;
• Proficiency in using Zendesk, Google Suite, and Microsoft Office Suite


  • Cebu City, Central Visayas, Philippines Supporting Enterprises Full time

    About This Position:We have an exciting opportunity for an IT Service Delivery Expert to join our team at Supporting Enterprises.Key Responsibilities:Provide exceptional customer service, responding to technical inquiries and resolving complex issues in a timely manner.Utilize expertise in HTML, CSS, and SQL to troubleshoot and resolve technical...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the RoleTASQ Staffing Solutions is seeking a talented Technology Delivery Expert to lead the delivery of our large-scale technology projects. In this role, you will work closely with our clients to understand their needs and develop tailored solutions.Key ResponsibilitiesDevelop and maintain relationships with clients and stakeholders.Manage project...


  • Angeles City, Central Luzon, Philippines Valeros Business Company Full time

    Job Overview:The Service Delivery Expert role at Valeros Business Company involves providing expert-level support to our clients. As a Service Delivery Expert, you will be responsible for delivering exceptional service experiences across various channels. Your primary goal is to exceed customer expectations and build strong relationships with our clients.Key...


  • Cebu City, Central Visayas, Philippines Lalamove Full time

    Key ResponsibilitiesThe successful Logistics Delivery Expert will be responsible for approving and rejecting driver applicants according to set standards. You will also collect required documents from drivers, verify them before verifying the driver in our system, and collect cash related to driver training.In addition, you will review pipeline scheduling,...


  • Cebu City, Central Visayas, Philippines Universal Hotels and Resorts, Inc. Full time

    Job SummaryThe Service Delivery Supervisor is responsible for ensuring that guests receive exceptional service during their stay at Universal Hotels and Resorts, Inc. This includes coordinating with front-of-house and back-of-house teams to deliver outstanding service.Responsibilities:Coordinate with front-of-house and back-of-house teams to deliver...


  • Cebu City, Central Visayas, Philippines VISEO ASIA Full time

    Direct message the job poster from VISEO ASIA.The Service Delivery Manager will lead our delivery center in Cebu. Manage teams, manage relationships with customers and stakeholders, prioritize objectives, and implement strategies to achieve company initiatives as part of the leadership team.Responsibilities:Oversee day-to-day operations, ensuring smooth...


  • Cebu City, Central Visayas, Philippines Wipro Digital Operations and Platforms Full time

    We are looking for a seasoned Service Delivery Head to join our team at Wipro Digital Operations and Platforms. The successful candidate will be responsible for overseeing the operations of multiple lines of business, ensuring seamless execution of delivery of work across one or more lines of business.Main Responsibilities:Develop, implement, and optimize...


  • Cebu City, Central Visayas, Philippines Wipro Technologies Full time

    Job DescriptionWe are seeking an experienced Service Delivery Lead to join our team. In this role, you will be responsible for managing collection operations and customer servicing processes on a day-to-day basis.You will independently resolve outstanding issues and communicate/escalate problems to Senior Management.This is a challenging opportunity to drive...


  • Bacolod City, Western Visayas, Philippines TORCH SOLUTIONS Full time

    Company OverviewTORCH SOLUTIONS is committed to delivering exceptional customer experiences through our dedicated team of professionals. We strive to build strong relationships with our customers and provide personalized support to meet their needs.Job DescriptionAs a Service Delivery Expert, you will engage with customers via various channels to provide...


  • Cebu City, Central Visayas, Philippines TTEC Customer Care Management Philippines Inc Full time

    Job OverviewAs a Director, Service Delivery at TTEC Customer Care Management Philippines Inc., you will be responsible for managing client relationships and motivating your team to reach their full potential. You will work closely with clients to discuss goals and needs, ensure your team is aligned with new information on projects, and actively work to...


  • Cebu City, Central Visayas, Philippines Wipro Technologies Full time

    Search by 'Skills' or 'Keywords' or 'Requisition ID'Search by CountrySelect how often (in days) to receive an alert:Work with usTitle: Service Delivery ManagerRequisition ID: 44637City: CebuCountry/Region: PHWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that...


  • Cebu City, Central Visayas, Philippines Wipro Technologies Full time

    Search by 'Skills' or 'Keywords' or 'Requisition ID' Search by Country Select how often (in days) to receive an alert: Work with us Title: Service Delivery Manager Requisition ID: 44637 City: Cebu Country/Region: PH Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building...


  • Cebu City, Central Visayas, Philippines Qwrk. Full time

    About the RoleWe are seeking a Service Delivery Director to lead our Client Services team. As a key member of our management unit, you will be responsible for creating and fostering a culture of positivity, inclusivity, learning, and motivation.The main focus of this role is to lead the Client Services team in line with the Company direction and goals. This...

  • Service Delivery Lead

    52 minutes ago


    Cebu City, Central Visayas, Philippines Firstsource Full time

    Leadership RoleWe are seeking an experienced leader to join our team as a Service Delivery Lead. The successful candidate will be responsible for leading a team of customer service associates and motivating them to achieve the team's Service Level Agreements (SLA).The ideal candidate will have strong organizational, planning, and analytical skills, and will...


  • Cebu City, Central Visayas, Philippines TeleTech Holdings, Inc. Full time

    Job Description - Director, Service Delivery (0410E)Director, Service DeliveryBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Director - Service Delivery working onsite in Cebu, Philippines, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingLooking for an...


  • Cebu City, Central Visayas, Philippines ARTECH TECHNOLOGY INC Full time

    Join us as a Test Automation Strategist - IT Delivery Expert at ARTECH TECHNOLOGY INC.This role is perfect for someone who wants to leverage their expertise in automation to drive business results.About the RoleYou will lead the development and implementation of automation strategies to improve control, accuracy, and integrity in our testing...


  • Cebu City, Central Visayas, Philippines TDCX Philippines Full time

    Deliver Exceptional Customer Experience with TDCX PhilippinesAre you looking for a challenging and rewarding career in customer service? Do you have a passion for delivering exceptional service and making a real difference in people's lives? Look no further than TDCX Philippines! As a Service Delivery Associate, you will be responsible for handling customer...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    We are seeking a seasoned Service Delivery Head to lead our call center operations and drive business outcomes through effective project planning and execution.ResponsibilitiesDevelop and Implement Service Strategies: Create and implement comprehensive service strategies to drive business outcomes and enhance call center efficiency.Lead Cross-Functional...


  • Cebu City, Central Visayas, Philippines Gratitude Philippines Full time

    Job OverviewWe are looking for an experienced IT Service Delivery Associate to join our team at Gratitude Philippines. As a key member of our support team, you will be responsible for delivering high-quality technical support services to our clients.Key Responsibilities:Resolving IT issues related to hardware, software, and network connectivity.Configuring...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    On-site - Cebu 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionOutsourcing Service Delivery TasksProcess PurposeTo improve efficiency in order updates and manage the increasing complexity of order support for in-house staff by outsourcing standardized tasks to CallTek.Process ScopeOutsourcing service delivery tasks, including order processing,...