Service Delivery Director
7 days ago
The Senior Operations Manager will lead the delivery teams to understand customer goals and key performance metrics.
Key Responsibilities:
- Manage service delivery and quality
- Lead delivery teams
- Develop and maintain relationships
- Drive revenue growth
Requirements:
- Minimum 9 years of experience in BPO operations
- Travel process experience preferred
- Graduate/Degree Holder required
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Director, Service Delivery
4 days ago
Cebu City, Central Visayas, Philippines TeleTech Holdings, Inc. Full timeJob Description - Director, Service Delivery (0410E)Director, Service DeliveryBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Director - Service Delivery working onsite in Cebu, Philippines, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingLooking for an...
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Service Delivery Director
4 days ago
Cebu City, Central Visayas, Philippines TeleTech Holdings, Inc. Full timeJob OverviewWe are seeking a seasoned Service Delivery Director to lead our team in delivering exceptional customer experiences. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our client-facing teams.Key ResponsibilitiesManage client relationships and ensure alignment with business goalsMotivate...
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Client Delivery Director
4 days ago
Cebu City, Central Visayas, Philippines VA PLATINUM PTY LTD INC. Full timeJob DescriptionWe are seeking a highly skilled and experienced Client Delivery Director to lead our Client Delivery and Operations team. As the primary point of contact for clients, you will be responsible for ensuring the delivery of high-quality service and strong engagement with both clients and VAs.The successful candidate will drive process innovation...
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GEC Service Director
1 week ago
Cebu City, Central Visayas, Philippines Arcadis Full timeOn-site - Cebu 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionLocation can be in Philippines, India or RomaniaArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone...
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GEC Service Director
1 week ago
Cebu City, Central Visayas, Philippines Arcadis Full timeOn-site - Cebu 1-3 Yrs Exp Diploma Full-timeJob DescriptionLocation can be in Philippines, India or RomaniaArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an...
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GEC Service Director
1 week ago
Cebu City, Central Visayas, Philippines Arcadis Full timeNegotiableOn-site - Cebu 3-5 Yrs Exp Diploma Full-timeJob DescriptionArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of...
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Hospitality Services Director
5 days ago
Cebu City, Central Visayas, Philippines Sysgen RPO, Inc. Full time**Job Description:**We are looking for a highly motivated and experienced Hospitality Services Director to lead our F&B department and drive business growth through effective operations management. If you have a passion for delivering exceptional customer service and a proven track record of success in hospitality, we want to hear from...
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Operations Service Delivery Manager
5 days ago
Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full timeJob DescriptionThe Central Site Operations Specialist plays a critical role in managing and executing contracted managed services as defined by the customer's Statement of Work (SOW). This centralized position works closely with customer contacts, 3rd party partners, and Lexmark resources to execute defined services.Duties and Responsibilities:Manage all...
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Customer Service Director
4 days ago
Cebu City, Central Visayas, Philippines Wipro Job title Full timeIn this challenging role as Customer Service Director, you will be responsible for ensuring quality assurance, customer satisfaction, and strategy/planning at Wipro.Job Overview:Designation: Quality Manager. Eligibility Criteria: Any Graduate/Postgraduate.Streamline hiring processes and boost recruitment results.Work closely with the Central Quality team to...
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Customer Service Director
1 week ago
Cebu City, Central Visayas, Philippines Qwrk. Full timeCUSTOMER SERVICE DIRECTORWe are looking for a Customer Service Director to join our growing team at Qwrk.In this role, you will be responsible for leading the Client Services team in line with the Company direction and goals.This involves creating and fostering a culture of positivity, inclusivity, learning and motivation within the team.You will also be...
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Service Delivery Manager
2 weeks ago
Cebu City, Central Visayas, Philippines Cognizant Full timeService Delivery Manager | Insurance | CebuThis position is responsible for providing frontline leadership support and management of call center operations. Duties include:Meeting call center key performance indicatorsMaintaining a staff of capable Supervisors on the call center floorProviding recruitment communicationWorking closely with the...
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Operational Director
5 days ago
Cebu City, Central Visayas, Philippines VA PLATINUM PTY LTD INC. Full timeAt VA Platinum Pty Ltd Inc., we are seeking a seasoned Operational Director to lead our Client Delivery and Operations team. As a key member of our organization, you will be responsible for ensuring the delivery of high-quality service and strong engagement with both clients and virtual assistants (VAs).About the RoleThe ideal candidate will have at least 2...
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Director of Assurance Services
3 weeks ago
Cebu City, Central Visayas, Philippines Trustnet Inc Full timeWho will be an excellent fit for this role?A highly skilled and professional IT Audit professional responsible for leading a dynamic team of cybersecurity and assurance professionals in delivering high-quality consulting services to clients. This role requires a strategic mindset, excellent leadership skills, and a deep understanding of assurance and...
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Customer Service Director
3 days ago
Cebu City, Central Visayas, Philippines Wipro Technologies Full timeCustomer Service Director Job DescriptionWe are seeking a highly experienced Customer Service Director to join our team.The ideal candidate will have a proven track record in managing high-performing teams and driving business growth through exceptional customer service.You will be responsible for developing and implementing strategies to improve customer...
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Service Delivery Expert
7 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout the RoleAs a Service Delivery Expert at TASQ Staffing Solutions, you will play a critical role in ensuring seamless service delivery to our clients. We are seeking a highly skilled and experienced professional with a strong background in team lead roles and BPO settings.The ideal candidate will have a college degree or equivalent, a minimum of 2 years...
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Service Delivery Manager
1 week ago
Cebu City, Central Visayas, Philippines VISEO ASIA Full timeDirect message the job poster from VISEO ASIA.The Service Delivery Manager will lead our delivery center in Cebu. Manage teams, manage relationships with customers and stakeholders, prioritize objectives, and implement strategies to achieve company initiatives as part of the leadership team.Responsibilities:Oversee day-to-day operations, ensuring smooth...
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Service Delivery Head
3 days ago
Cebu City, Central Visayas, Philippines Wipro Digital Operations and Platforms Full timeWe are looking for a seasoned Service Delivery Head to join our team at Wipro Digital Operations and Platforms. The successful candidate will be responsible for overseeing the operations of multiple lines of business, ensuring seamless execution of delivery of work across one or more lines of business.Main Responsibilities:Develop, implement, and optimize...
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Service Delivery Lead
3 days ago
Cebu City, Central Visayas, Philippines Wipro Technologies Full timeJob DescriptionWe are seeking an experienced Service Delivery Lead to join our team. In this role, you will be responsible for managing collection operations and customer servicing processes on a day-to-day basis.You will independently resolve outstanding issues and communicate/escalate problems to Senior Management.This is a challenging opportunity to drive...
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Guest Services Director
2 days ago
Cebu City, Central Visayas, Philippines The Abaca Group Full timeAbout the PositionWe are seeking a skilled and experienced Guest Services Director to lead our team at The Abaca Group. In this role, you will be responsible for developing and implementing strategies to enhance the guest experience, managing tour logistics, and collaborating with team members to achieve operational excellence.Key Responsibilities:Develop...
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Service Delivery Manager
3 days ago
Cebu City, Central Visayas, Philippines Wipro Technologies Full timeSearch by 'Skills' or 'Keywords' or 'Requisition ID'Search by CountrySelect how often (in days) to receive an alert:Work with usTitle: Service Delivery ManagerRequisition ID: 44637City: CebuCountry/Region: PHWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that...