BPO Team Lead
3 days ago
Tasq Staffing Solutions is seeking a talented BPO Team Lead - Contact Center Expert to join our team.
Job Summary:We are looking for a seasoned customer service professional with a proven track record of success in leading teams and driving customer satisfaction.
Responsibilities:
- Team Management: Lead a team of 20 contact center agents, providing guidance, coaching, and training to ensure excellent customer service delivery.
- Customer Service Strategy: Develop and implement customer service strategies to improve quality, efficiency, and customer satisfaction.
- Performance Analysis: Analyze customer feedback, metrics, and performance data to identify areas for improvement and develop action plans to address them.
Requirements:
- At least 2-4 years of customer service experience
- Preferred banking operations experience
- Minimum 2-3 years of work experience in contact center operations (investment banking, share markets, other industry so long as handled financial background)
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