Financial Services Team Lead

3 days ago


Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time
Job Title: BPO Team Lead - Financial Services

We are looking for an experienced BPO Team Lead - Financial Services to join our team at Tasq Staffing Solutions.

About the Job:

This is a leadership role that requires a strong customer service background, excellent communication skills, and the ability to manage a team of 20 contact center agents.

Key Responsibilities:

  • Lead a team of contact center agents, providing guidance, coaching, and training to ensure excellent customer service delivery.
  • Develop and implement customer service strategies to improve quality, efficiency, and customer satisfaction.
  • Analyze customer feedback, metrics, and performance data to identify areas for improvement and develop action plans to address them.

Requirements:

  • At least 2-4 years of customer service experience
  • Preferred banking operations experience
  • Minimum 2-3 years of work experience in contact center operations (investment banking, share markets, other industry so long as handled financial background)


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