Customer Insights Strategist

6 days ago


Manila, National Capital Region, Philippines S&P Global, Inc. Full time
About the Role:

We are seeking a highly skilled Customer Insights Specialist to join our team at S&P Global Market Intelligence. As a key member of our global marketing team, you will be responsible for leveraging data analytics and customer feedback to drive actionable insights that enhance customer experience and inform business strategies.

The ideal candidate will have a strong background in utilizing Qualtrics for survey design, data analysis, and reporting, as well as experience working with AI for modeling data and utilizing machine learning models and new analytical methods.

You will collaborate closely with cross-functional teams, including marketing, business line stakeholders, and customer service, to integrate customer insights into business strategies.

  • Collaborate with the Customer Insights Program Manager to administer assigned projects from start to finish, ensuring the success of design, implementation, and delivery of results.
  • Analyze customer feedback and data using Qualtrics and other survey tools to identify trends, insights, and opportunities for improvement.

The successful candidate will have excellent communication and presentation skills, with the ability to convey complex insights clearly and effectively.


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