Global Customer Success Strategist

6 days ago


Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time
Job Role

IBEX Global Solutions (Philippines) Inc. is seeking a highly skilled Global Customer Success Strategist to join our Global Customer Success Strategy & Enablement team.

This role involves developing and executing customer communication strategies, analyzing customer insights, and supporting data-driven decision-making.

The ideal candidate has strong analytical skills, project management experience, and excellent communication abilities to help drive engagement and enhance the overall customer experience.

Key Activities:
  • Customer Insight Development: Analyze customer behavior, trends, and feedback to provide actionable insights.
  • Develop and maintain reports, dashboards, and presentations for internal and external stakeholders.
  • Track and measure the impact of customer communications and engagement.
Communication Planning:
  • Coordinate and execute internal team and customer-facing communication strategies.
  • Draft, schedule, and send newsletters, emails, and other communication materials using tools like Contact Monkey.
  • Collaborate with teams to ensure alignment on communication goals.
Project Coordination:
  • Manage timelines and schedules for communication projects.
  • Work with cross-functional teams to gather requirements and ensure smooth execution of customer engagement initiatives.
  • Identify areas of improvement in customer interactions and provide recommendations.


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