Customer Insights Specialist
6 days ago
IBEX Global Solutions (Philippines) Inc. is seeking a highly motivated Data Driven Decision Maker to join our Global Customer Success Strategy & Enablement team.
This role involves developing and executing customer communication strategies, analyzing customer insights, and supporting data-driven decision-making.
The ideal candidate has strong analytical skills, project management experience, and excellent communication abilities to help drive engagement and enhance the overall customer experience.
Key Accountabilities:- Customer Insights & Analysis: Analyze customer behavior, trends, and feedback to provide actionable insights.
- Develop and maintain reports, dashboards, and presentations for internal and external stakeholders.
- Track and measure the impact of customer communications and engagement.
- Coordinate and execute internal team and customer-facing communication strategies.
- Draft, schedule, and send newsletters, emails, and other communication materials using tools like Contact Monkey.
- Collaborate with teams to ensure alignment on communication goals.
- Manage timelines and schedules for communication projects.
- Work with cross-functional teams to gather requirements and ensure smooth execution of customer engagement initiatives.
- Identify areas of improvement in customer interactions and provide recommendations.
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Customer Insights Strategist
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Customer Insight Specialist
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Customer Insights Specialist
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Customer Insights Manager
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Data Insights Specialist
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Customer Insights Analyst
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Data Insights Specialist
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Business Insights Manager
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