High-Quality Customer Experience Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeQuality Full time ₱800,000 - ₱1,100,000
Senior Quality Evaluator Role

We are seeking a seasoned professional to fill the position of Senior Quality Evaluator. The ideal candidate will have extensive experience in social media care and engagement, with a proven track record of fostering meaningful interactions with customers across multiple platforms.

Key Responsibilities
  • Monitor and evaluate inbound and outbound communications, including chat and email, to ensure high-quality customer experiences.
  • Collaborate with quality leadership, operations, and clients to identify areas for improvement and implement process changes that drive balanced scorecards and profitability goals.
  • Participate in calibration sessions and call listening exercises to ensure scoring consistency and best practices.
Essential Qualifications
  • Bachelor's degree in a related field with at least 1 year of experience as a quality analyst or evaluator in a social media/support environment.
  • Internet savvy with familiarity across multiple social media platforms (Facebook, Instagram, TikTok).
  • Strong communication skills, ability to work under pressure, multitask, prioritize, and meet deadlines.
What We Offer
  • Mentorship opportunities to help frontline employees achieve performance expectations.
  • A fun and competitive working environment with opportunities for learning and development.

This is an exciting opportunity for individuals who enjoy interacting with industry experts, learning from them, and contributing to a vibrant online community.

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