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Quality Evaluation Specialist

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Quezon City, National Capital Region, Philippines beBeeEvaluation Full time ₱300,000 - ₱550,000

Quality Evaluation Specialist

This role focuses on enhancing program performance through quality evaluation of customer interactions. As a Quality Evaluation Specialist, you will be responsible for monitoring and evaluating inbound/outbound calls and other contact methods to ensure high-quality standards are met.

  • You will analyze data to identify areas for improvement and develop strategies to address these issues.
  • Your findings and recommendations will be presented to stakeholders to inform business decisions.
About the Role:

This is an entry-level position that requires minimal experience in the field. You should have a strong understanding of quality principles and be able to apply them in a fast-paced environment.

  • A Bachelor's Degree in a related field from a four-year college or university is preferred.
  • You should have effective communication skills, both written and verbal.
  • Proficiency in Microsoft Office is required.
  • You must be able to multi-task and meet deadlines on deliverables.
Key Responsibilities:

The key responsibilities of this role include:

  1. Monitoring and evaluating customer interactions for quality.
  2. Analyzing data to identify areas for improvement.
  3. Developing strategies to address quality issues.
  4. Presentation of findings and recommendations to stakeholders.
  5. Participating in calibration sessions with Quality Leadership and clients.
  6. Maintaining a strong knowledge base of quality principles.
Benefits:

As a Quality Evaluation Specialist, you will enjoy a range of benefits, including:

  • Competitive salary and performance bonuses.
  • Health insurance and other standard benefits for entry-level roles.
  • Opportunities for professional development and mentorship.
Career Progression:

This role offers potential for advancement within the company, with opportunities to develop skills and take on more responsibilities.

To succeed in this role, you should be detail-oriented, have strong analytical skills, and be able to work effectively in a team environment. If you are passionate about quality and eager to learn, this could be the perfect opportunity for you.