Quality Experience Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeProductSpecialist Full time ₱4,000,000 - ₱7,000,000
About This Role

We are seeking a Product Specialist to drive product quality initiatives and deliver a high-quality user experience. In this role, you will be responsible for triaging bugs, analyzing user feedback, and supporting the validation of product improvements.

Key Responsibilities
  • Stay up-to-date on recent updates and new features of our platform.
  • Respond to product inquiries from internal customers across designated channels.
  • Use data-driven insights to influence decisions and drive improvements within your function.
  • Engage in team discussions and share valuable insights, offering solutions and addressing potential challenges.
  • Manage bug reports, feedback reports, metrics, data analyses, and quality audits.
  • Identify opportunities to enhance KPIs, guidelines, and processes.
  • Exhibit strong critical thinking by effectively addressing bugs and feedback.
  • Collaborate cross-functionally with other teams to improve product performance and user experience.
Requirements
  • Strong research, navigation, and investigative skills.
  • Experience with Salesforce, Coda, and Jira or similar tools.
  • Proficiency in Google Workspace.
  • Team player with excellent collaboration skills.
  • Detail-oriented and process-driven.
  • Clear and effective communicator.
  • Strong problem-solving capabilities and critical thinking.
  • Ability to manage multiple tasks and priorities simultaneously.

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