Customer Service Quality Specialist

14 hours ago

Quezon City, National Capital Region, Philippines beBeeQuality Full time ₱150,000 - ₱250,000
Job Overview

This role is centered around monitoring and evaluating customer service calls to ensure high-quality interactions. The selected candidate will analyze calls, provide coaching, and create reports for management.

The ideal candidate should have a basic understanding of client policies and departmental procedures. This position involves working closely with the customer service team to resolve customer inquiries.

This is an entry-level opportunity for individuals looking to develop their skills in quality assurance and customer service.

Responsibilities
  • Monitor inbound customer service calls to evaluate their quality.
  • Analyze calls based on client-defined criteria and provide feedback to customer service representatives.
  • Create weekly reports outlining calls evaluated and coaching activities.
  • Participate in client calibration meetings to gain knowledge and skills.
  • Assist more experienced specialists with preparation for client calibration sessions.
Requirements
  • High school diploma or equivalent.
  • No relevant work experience required.
Skills and Qualifications
  • A basic understanding of client policies and departmental procedures.
  • Strong analytical and communication skills.
Benefits
  • Fulfilling career opportunities for motivated individuals.
  • A supportive team environment.

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