Customer Experience Strategist
2 weeks ago
Sutherland is a renowned organization seeking an organized and reliable individual to join us as a Customer Experience Manager. We are a group of driven and supportive individuals who thrive in a dynamic environment.
Job Description:
In this role, Quality Managers have the opportunity to collect and analyze customer feedback from various internal and external channels. This valuable insight helps identify opportunities for improvement and enables the manager to champion the voice of the customer.
- Collect and analyze customer feedback to inform business decisions.
- Evaluate compliance with key initiatives and track complaints to ensure timely resolution.
- Develop strategies to build a positive experience for customers by disseminating best practices.
Required Skills and Qualifications:
Our ideal candidates possess exceptional project leadership skills, attention to detail, and good old-fashioned common sense. They should also have creativity, proactivity, and a bias for action. Experience in Marketing, Organizational Development, Psychology, or Customer Experience is highly valued.
- Creativity, proactivity, and a bias for action.
- Exceptional project leadership skills and attention to detail.
- Excellent written communication skills.
- Good computer skills, including Microsoft Windows, Word, PowerPoint, and Excel.
- Research skills and ability to inspire others to action.
- Passion for learning and agile mindset.
- A professional demeanor and appearance.
- Excellent organizational skills.
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