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Customer Experience Manager

2 weeks ago


Angeles City, Central Luzon, Philippines UBT Full time

At UBT, we are seeking a highly skilled Customer Experience Manager to help us deliver exceptional customer experiences.

Key Responsibilities:
  • Create professional sales proposals using Qwilr.
  • Manage CRM updates and customer call notes using NetSuite.
  • Prepare quotes and process sales orders.
  • Send nurturing emails to potential customers.
  • Update the company website and product listings using Shopify.
  • Handle customer quizzes and rewards.
  • Respond to inquiries from customers, web chats, and social media.
  • Create and manage customer profiles.
  • Confirm orders and manage approvals.
Requirements:
  • Experience with CRM platforms, particularly NetSuite.
  • Knowledge of Shopify for product updates.
  • Customer service and digital marketing skills.
  • Attention to detail and organizational multitasking abilities.
  • A team player who can also work independently.
  • Open to working in the Australasian time zone.
  • Willingsness to work on-site in Angeles City, Pampanga.