Customer Experience Strategist
1 week ago
At Sutherland, we're committed to delivering exceptional experiences for our clients' customers. As a Customer Experience Strategist, you'll play a crucial role in helping us achieve this goal.
Company OverviewWe're a digital transformation company with over 30 years of experience in caring for our clients' customers. Our mission is to make their experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless.
We employ the latest technologies, including robotic automation, conversational AI, and cloud-based platforms, to bring our designs to life.
Job DescriptionWe're seeking an organized and reliable individual to join our team as a Customer Experience Strategist. As a key member of our team, you'll be responsible for collecting and analyzing customer feedback, ensuring compliance with key initiatives, and building a positive experience for our clients' customers.
- You'll collect and analyze customer feedback from internal and external channels to identify opportunities for improvement.
- You'll ensure compliance with key initiatives, track complaints, and report on status.
- You'll build a positive experience by tracking and disseminating best practices that result in positive customer experiences.
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