Customer Experience Strategist

1 week ago


Angeles City, Central Luzon, Philippines Sutherland Full time

At Sutherland, we're committed to delivering exceptional experiences for our clients' customers. As a Customer Experience Strategist, you'll play a crucial role in helping us achieve this goal.

Company Overview

We're a digital transformation company with over 30 years of experience in caring for our clients' customers. Our mission is to make their experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless.

We employ the latest technologies, including robotic automation, conversational AI, and cloud-based platforms, to bring our designs to life.

Job Description

We're seeking an organized and reliable individual to join our team as a Customer Experience Strategist. As a key member of our team, you'll be responsible for collecting and analyzing customer feedback, ensuring compliance with key initiatives, and building a positive experience for our clients' customers.

  • You'll collect and analyze customer feedback from internal and external channels to identify opportunities for improvement.
  • You'll ensure compliance with key initiatives, track complaints, and report on status.
  • You'll build a positive experience by tracking and disseminating best practices that result in positive customer experiences.


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