Customer Experience Manager

Delivering exceptional experiences for customers and employees requires a deep understanding of their needs. As a Customer Experience Manager, you will collect and analyze customer feedback from internal and external channels to identify opportunities for improvement. This role involves ensuring compliance with key initiatives, tracking complaints, and...

Company Description:Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

Company DescriptionSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

About This Role:We are seeking a seasoned Team Leader to oversee the daily operations of our team. As a key member of our management team, you will be responsible for driving performance, managing day-to-day planning and operations, and ensuring that each team member delivers on their Service Level Agreements (SLAs) and achieves their Key Performance...

Job Title: Sales Operations Manager">Description:">This role will be responsible for leading and managing a team of sales professionals to achieve exceptional results and drive business growth. The successful candidate will have a strong background in sales leadership, with experience in managing teams and driving results.">Responsibilities:">">Sales Team...

Job Requirements:This position requires a highly motivated and organized individual who can prioritize tasks effectively. You will work closely with the sales and retention teams to drive revenue growth and minimize customer churn.You will analyze data to identify trends and areas for improvement, making informed decisions to optimize business processes....

The Jollibee Group is looking for a Customer Experience Strategist to help improve our customer satisfaction ratings.The ideal candidate will have a Bachelor's Degree in Food, Hotel and Restaurant Management or Administration and/or any Business Related course.One to two years of experience in a leadership function in a service-oriented industry is...

This is an exciting opportunity to join a dynamic team and contribute to the success of our clients. As an Operations Manager, you will be responsible for overseeing the daily performance of call center supervisors and their teams.Your Key ChallengesTo develop and implement strategies to improve team performance and client satisfaction.To manage budgets,...

What We're Looking For:We are looking for an experienced professional with a Bachelor's degree in Business, Sales, or a related field.The ideal candidate will have experience as an Account Manager or in a client-facing role, with strong communication, problem-solving, and stakeholder management skills.

We are seeking a seasoned professional to lead our customer experience strategy. As a Director of Customer Experience, you will be responsible for designing and executing the Outside-In model in key strategic accounts, driving client retention, issue resolution, revenue generation, and continuous improvement.Key ResponsibilitiesDevelop and implement...